Cloud Systems Engineer

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This position is not open to agencies.

Overview

Buchanan Technologies is seeking an experienced and cloud-savvy Level 2+ Systems Engineer to join our Managed Services division. This role focuses heavily on Microsoft Azure infrastructure, moderndevice management, and Microsoft 365 ecosystem support. The ideal candidate will possess strong hands-on experience with Azure VM deployment and management, Intune device compliance, hybrid identity management, and proactive remediation of escalated issues.

This is a customer-facing engineering role, requiring advanced troubleshooting skills, deep technical knowledge of cloud services, and the ability to act as a key escalation point for servicedesk and L1 engineers.

Key Responsibilities:

• Serve as an escalation point for complex technical issues related to cloud infrastructure, endpointmanagement, and M365 workloads.
• Manage, troubleshoot, and optimize Azure IaaS workloads, including VM provisioning, backup, patching, and performance tuning.
• Configure and support Microsoft Intune / Endpoint Manager for device enrollment, compliance policies, app deployment, and conditional access.
• Administer and troubleshoot Azure Active Directory, group policies, SSO integration, and hybrid join scenarios.
• Provide Tier 2+ support for Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, and Teams.
• Collaborate with security and compliance teams to implement and maintain endpoint securitysolutions (BitLocker, DefenderATP, Conditional Access).
• Maintain operational oversight through use of RMM tools, automated scripts, and cloud-native monitoring solutions(Log Analytics, Azure Monitor, etc.).
• Regularly review service tickets, identify trends, and implement proactive solutions to recurring technical issues.
• Lead customer interactions, perform advanced remote or onsite troubleshooting, and ensure all changes and resolutions are documented in the ITSM platform.
• Participate in scheduled patching, upgrades, and planned maintenance for cloud and hybrid environments.

Required Qualifications:

• 4+ years ofprofessional IT experience with a focus on cloud- based system administration and endpoint management.
• Proven expertise with Azure services, including VMs, storage,networking, NSGs, and monitoring.
• Strong workingknowledge of Microsoft Intune /Endpoint Manager, including device profiles, compliance policies, and application deployment.
• In-depth experience with Azure AD, including Conditional Access, Identity Protection, and Role-Based Access Control (RBAC).
• Familiarity with PowerShell scripting for automation of tasks in Azure and Windows environments.
• Understanding of modern authentication models and hybrid identity architecture.
• Experience managingWindows 10/11 and macOS devicesin a cloud- first or hybrid environment.
• Working knowledge of networking fundamentals, including firewalls, VPNs, DNS, DHCP, and routing.
• Experience supporting enterprise-level Microsoft 365 services with a strong customer service mindset.
• Hands-on experience with tools such as SCCM, RMM platforms (Automate, NinjaOne, etc.), and cloud monitoring tools.
• Familiarity with security platforms such as Microsoft Defender for Endpoint, BitLocker, and SIEM/SOAR tools is a plus.

Preferred Skills:

• Microsoft certifications (e.g., AZ-104,MD-102, MS-700) are a strong asset.
• Experience in a ManagedService Provider (MSP)environment is highly desirable.
• Experience with scripting and automation using PowerShell, Azure CLI, or other relevant tools.
• Exposure to cloud governance, cost optimization, and Azure Blueprints/Policies is advantageous.

What You Bring:

• Self-starter with strong problem-solving abilities and a proactive approach.
• Ability to work independently as well as collaboratively with cross-functional teams.
• Professionalism, strong communication skills, and a commitment to delivering high- quality technical support.
• Willingness to be onsite as required and travel locally to client locations in the GTA.