Job
Description
Cloud Program Manager, ITSCM Bangalore, Karnataka, India The objective of Operational Resilience is to protect our people, customers and brand by sustaining critical customer services at acceptable levels while responding to expected and unexpected disruptions and adapting to changes in our operating environment This position is associated with the discipline of IT Service Continuity Management (ITSCM) & IT Resilience (ITR) and enables AXA XL to build and maintain appropriate levels of resilience and readiness within our core business functions and their critical services and ensures regulatory and AXA Group compliance This position is responsible for overseeing a variety of activities and supporting the Head of ITSCM in fulfilling AXA XLs global requirements for Information Technology Service Continuity and Disaster Recovery It plays a pivotal role in assessing and validating the organizations capabilities to respond effectively to disruptive events The Cloud Program Manager will play a critical role in ensuring that our technical recovery strategy documentation aligns with IT Service Continuity Management (ITSCM) & IT Resilience (ITR) standards This position will represent ITSCM in various technical committees, providing guidance on adherence to established standards and contributing to the development of a resilient cloud architecture The role is essential in maintaining compliance with regulatory requirements and industry best practices, thereby supporting AXA XLs operational resilience objectives, and support other leads facilitating tests and exercises with business and IT teams across diverse geographical locations Additionally, this position is expected to build an effective relationship with other functions within Security to address various other transversal topics around the Security aspects of AXA XL s 3rd parties/vendors This position is also responsible to manage and the ITSCM & ITR Standards for the Cloud and other process documentation and dashboards/reports and supports the execution of controls and processes that contribute to the success of the overall program As a Program Manager should have the capability, experience and skills to lead the junior team members, take on difficult conversations to defend our position as on our controls; should have a structured approach and ability to manage the involved senior stakeholders effectively Can lead the assigned responsibilities self-directedly and take ownership of their assigned program components as per the annual strategic plan What you ll be DOING What will your essential responsibilities include? Lead governance and ensure compliance of technical recovery documentation prepared by IT teams in accordance with ITSCM standards Conduct regular reviews and updates of documentation to reflect changes in technology, processes, and business requirements Act as the ITSCM representative in technical committees, advocating for best practices and standards within Azure cloud architecture Collaborate with stakeholders to align technical strategies with organizational resilience goals Provide leadership and oversight on technical standards to be followed within the Azure cloud environment, ensuring alignment with industry standards such as ISO 22301 and NIST guidelines Monitor adherence to regulatory requirements and AXA Group standards related to IT resilience and service continuity Develop and implement disaster recovery plans specific to cloud architecture, ensuring that critical services can be promptly restored in the event of a disruption Facilitate business impact analyses and risk assessments to identify critical IT systems and applications Build effective relationships with cross-functional teams, including Global Technology, Procurement, Third Party Risk Management, and Security functions to ensure comprehensive coverage of resilience topics Communicate effectively with senior management and stakeholders regarding technical recovery strategies and standards Coordinate and execute disaster recovery exercises and tests, ensuring that recovery processes are validated and documented Track improvements and issues identified during exercises, working towards resolution and continuous improvement of ITSCM practices Provide guidance and training to junior team members on ITSCM standards, technical recovery documentation, and Azure cloud resilience best practices Promote a culture of resilience and preparedness within the organization Stay abreast of emerging trends and technologies in cloud architecture and resilience to inform best practices and standards Contribute to the development and implementation of ITSCM methodologies and tools that enhance organizational resilience Contribute to and help drive strategic ITSCM/DR initiatives Ability to interface with Senior IT Managers You will report to Program Lead, ITSCM & ITR - Operational Resilience What you will BRING We re looking for someone who has these abilities and skills: Required Skills and Abilities: Experience in IT operations, infrastructure and/or change management, including 3rd party vendors/suppliers Relevant years of experience in cloud architecture, specifically with Azure Experience in IT Service Continuity Management, disaster recovery, or related fields is preferred Insurance, Reinsurance, or Financial Services Industry experience a plus BA/BS degree in Computer Science, Information Technology, Engineering, or a related field; master s degree preferred Relevant certifications such as Microsoft Certified: Azure Solutions Architect Expert, ITIL, or equivalent is highly desirable Excellent understanding of ITSCM principles, cloud architecture, and resilience strategies Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across teams Ability to travel up to 10% to domestic and international locations Ability and motivation to work in a agile environment to support the team and our stakeholders when mostly required, such as during a response to business interruption events or accelerated risk response priorities Desired Skills and Abilities: Ability to communicate with upper management/executive level Solid interpersonal skills to interface with operational managers, staff and 3rd party vendors Working knowledge of personal computers and MS-Office applications, including Word, Excel, PowerPoint, Project, Visio and Outlook Solid understanding of Azure services, disaster recovery planning, and relevant technologies (e g, virtualization, data replication) Familiarity with industry standards and frameworks related to IT resilience (e g, ISO 22301, NIST)
