Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (₹4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines.

Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting its strategic commitment to driving innovation and value for clients across industries.

· Job Title: Amazon Connect

· Location: Pan India

· Experience: 4+ yrs

· Job Type : Contract to hire.

· Notice Period:- Immediate joiners.

Role Overview:

Provide support on Amazon Connect-related incidents and user issues.
Handle basic troubleshooting of voice, call routing, and UI-based configurations.
Support change announcements and basic deployment activities.
Coordinate with L2/L3 engineers for escalation.
Maintain documentation and update knowledge base.

Skills Required:

Hands-on experience with
Amazon Connect
(basic flows, routing, and settings)
Exposure to
AWS Lambda, S3, DynamoDB
Basic understanding of WebRTC and voice troubleshooting
Familiar with
CloudWatch, Connect Metrics
Willingness to learn Salesforce integration.
(Service Cloud Voice)
Strong willingness to work in support model and take ownership

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