Cloud Engineer

About Company :

They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

About Client:

Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (₹35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations.

Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (₹4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines.

Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting its strategic commitment to driving innovation and value for clients across industries.

Job Title:

Location: Pan India

Experience:

Job Type:

Notice Period:

Experience:

Support Model:

Role Overview:

• Provide L2 level support for Amazon Connect and associated AWS services.
• Address incidents and troubleshoot system or telephony-related issues.
• Support service delivery and ensure announced changes are implemented.
• Maintain SLAs and escalate where required.
• Contribute to documentation and improvement plans.
• Support deployment through CI/CD pipeline.

Skills Required:

• Strong hands-on experience with

  Amazon Connect

• Working knowledge of

  Lambda, DynamoDB, S3

• Good understanding of call flows, routing, and WebRTC troubleshooting
• Familiarity with

  CloudWatch, Connect Metrics, CI/CD

• Exposure to

  Salesforce

  integration helpful.

  (Service Cloud Voice)

• Ability to work independently with issue resolution
• Good communication and support handling