On-site
Full Time
Isourse is looking for an experienced L2 Cloud Engineer with expertise in AWS and Azure platforms.
• Monitor, manage, and maintain cloud infrastructure (AWS and Azure) in a production environment.
• Respond to and resolve incidents and service requests related to cloud systems.
• Provide Level 2 technical support and escalation management for cloud-related issues.
• Perform root cause analysis and implement long-term fixes.
• Maintain and improve monitoring, alerting, and automation for cloud infrastructure.
• Implement and maintain backup, DR, and security policies in cloud environments.
• Support patch management, compliance, and vulnerability remediation activities.
• Assist in infrastructure deployments, migrations, and change management.
• Document processes, configurations, and incident resolution steps.
• Collaborate with MSP partner to improve support and performance.
• Understanding of cloud security best practices.
• Bachelor’s degree in Computer Science, IT, or related field.
• Excellent troubleshooting and analytical skills.
• Strong written and verbal communication skills.
• Ability to work in a team and independently with minimal supervision.
• Flexible to work in shifts or on-call rotation if required.
Isourse
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