Cloud and IT Managed Services Presale Specialist

Solution Documentation and Technical Content Development (40%)

• Create and maintain technical solution architectures and design documents
• Develop detailed technical write-ups for RFP/RFI responses
• Document standard solution components and reference architectures
• Generate reusable technical content for proposals and presentations
• Ensure all solutions align with company standards and best practices
• Create solution estimations and pricing models
• Develop technical architecture diagrams

Presales Materials Development and Design (30%)

• Design professional and visually appealing presentation materials
• Create solution templates and frameworks for common scenarios
• Develop standardized pricing models and costing templates
• Maintain a centralized repository of presales assets
• Create compelling executive summaries and value propositions
• Design solution workshops and demonstration materials
• Develop reusable proposal sections

Technical Research and Market Intelligence (15%)

• Research the latest technology trends and competitive offerings
• Document competitor analysis and solution comparisons
• Create technical whitepapers and solution briefs
• Track industry best practices and reference architectures
• Monitor managed services market developments
• Analyze competitive pricing and service offerings
• Research regional market requirements

Pre-sales Support and Knowledge Management (15%)

• Provide remote technical support to the HQ presales team
• Maintain solution knowledge base and best practices documentation
• Support opportunity qualification and solution scoping
• Create and maintain standard operating procedures (SOPs)
• Support proposal reviews and solution validations
• Assist in deal qualification and opportunity assessment
• Provide technical guidance to the sales team

Education & Certifications

• Bachelors degree in computer science, Information Technology, or related field
• Required Certifications:

oITIL v4 Foundation (minimum)

oMajor cloud platform certification (Azure, GCP, or OCI)

Desired Certifications:

oITIL Intermediate/Expert levels

oProject Management certification (PMP/Prince2)

oIndustry-specific certifications (as relevant)

Business Skills

• Excellent solution development capabilities
• Strong analytical and problem-solving skills
• Advanced PowerPoint and presentation skills
• Exceptional written and verbal communication
• Experience in proposal development

BEHAVIORAL COMPETENCIES

Leadership & Communication

• Executive presence and ability to influence senior stakeholders
• Strong presentation and public speaking abilities
• Excellent written and verbal communication skills
• Ability to explain complex technical concepts to non-technical audiences

Business Acumen

• Customer-centric mindset with a focus on value creation
• Strong analytical and problem-solving capabilities
• Understanding of industry trends and market dynamics
• Ability to align technical solutions with business outcomes

Personal Attributes

• Proactive self-starter with strong initiative
• Excellent time management and prioritization skills
• Adaptable to changing business environments
• Commitment to continuous learning and development
• Strong attention to detail and quality focus

EXPERIENCE REQUIREMENTS

Minimum Experience

• 10+ years total IT industry experience
• 4+ years in managed services pre-sales or solution architecture
• Demonstrated experience in:

oSolution design

oProposal development

oTechnical content creation

oPresales support

Preferred Experience

• Industry vertical expertise (Government, Banking, Oil and Gas)
• Experience with digital transformation initiatives
• Background in Managed Service delivery and operations
• International or multi-cultural business experience