Clinic Account Manager

About The Role

• Drive Renewals & Retention
• Meet customers whose plans are up for renewal.
• Build trust, solve blockers, and ensure they continue with us for the long term.
• Keep track of renewal timelines and close them proactively.
• Customer Servicing & Onboarding
• Educate customers on how to use the app, file claims, and access health services.
• Be the go-to person when they need support — from hospital visits to documentation help.
• Solve Escalations On-Ground
• Handle critical customer escalations — especially when things go wrong.
• Coordinate with internal teams to resolve issues quickly and empathetically.
• Grow Revenue from Existing Accounts
• Identify opportunities to cross-sell and upsell additional services.
• Pitch value-added offerings that make sense for each customer.
• Drive referrals from happy, well-serviced clients.
  

What Makes You a Great Fit

• 1–4 years of experience in Field Sales, Insurance Renewals, Customer Servicing, or Healthcare
• Excellent communication in Hindi + English + Regional language of the city
• Empathetic, patient, and able to handle tough conversations
• Tech-savvy — you’re
• comfortable with mobile apps, digital processes, and CRMs
• Target-driven and self-motivated to own customer outcomes.