Client Support Specialist

KEY PURPOSE OF THE JOB

The person will be responsible for servicing queries and requests from the existing clients including setting up new client accounts.

MAJOR TASKS AND RESPONSIBILITIES:

Clients:

• Answering clients’ queries and requests.
• Training clients on using MyImpact portal.
• Sending relevant project reports as required.
• Proactively send important announcements / messages to clients (e.g. upcoming holidays, service availability/unavailability, new publication addition, etc.)

Internal:

• Working with readers to conduct relevant checks.
• To notify readers on new clients / important coverage expected on clients.
• Managing ImpactAdmin software which includes clients’ setup/modification, publication master, report generation, etc.
• Following all standards and processes of the firm.

Learning and Growth:

• Ensuring s/he is abreast with the various industry verticals, Impact operates in.
• Ensuring an open, transparent and apolitical work environment.

EDUCATIONAL QUALIFICATION:

EXPERIENCE:

SKILLS:

• A positive attitude and an eagerness to learn.
• Ability to multi-task and work in a deadline oriented culture.
• Ability to work in a team.
• Good oral and written communication skills.
• Good knowledge of MS office applications (Word, Excel, PowerPoint, etc.)

Shift Timing: 8.30 am-5 pm

Working day: 5.5 days

Job Location: Mohan Estate, New Delhi

Please send your updated CV to fhasan@impactmeasurement.co.in if you are interested.