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Client Support Engineer

1 - 5 years

0 Lacs

India

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

support installation configuration testing siem deployment troubleshooting integration resolve network security data flow reports training management cybersecurity networking routing switching linux analyze

Work Mode

On-site

Job Type

Contractual

Job Description

  • Carry out on-site installation, configuration, and testing of XDR, SIEM, DLP, SOAR components as per deployment plans
  • Perform initial troubleshooting of deployment and integration issues; resolve wherever possible or escalate to L2/L3 teams
  • Coordinate with the client's IT, network, and security teams for necessary access, log configurations, and policy enablement
  • Ensure proper ingestion of logs, agent installations, network traffic configurations, and data flow for solution effectiveness
  • Maintain detailed deployment and issue logs, prepare installation reports, and update project status to the project manager
  • Conduct basic training for client IT/security staff on solution operation and basic troubleshooting
  • Support acceptance testing and handover documentation
  • Follow change management and security best practices during deployment

Required Qualifications and Experience

:
  • Diploma/Bachelor's Degree in Computer Science, IT, Electronics, or related field
  • 1-5 years of hands-on experience in deploying or supporting cybersecurity solutions (XDR/EDR, SIEM, DLP, SOAR) or enterprise network security solutions
  • Sound knowledge of networking concepts (routing, switching, firewalls, proxy, VPN)
  • Working knowledge of operating systems (Windows/Linux) and endpoint security tools
  • Ability to analyze logs, troubleshoot connectivity or policy issues, and perform root cause analysis

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