Client Support Engineer

Company Brief

Travidux is a software development company headquartered at Chalakudy in Thrissur district of Kerala and was incorporated in the year 2017. It was founded on the belief that machine learning and data science are the powerful sources of next-generation business. The blend of Innovation and advanced technology architect our robust product portfolio, including Smart Retail Suite, Business Intelligence Suite, HRMS, CRM, and a comprehensive ERP Solution.

Key Responsibilities:

Respond to and resolve client issues efficiently.

Provide technical support related to IT systems or software.

Maintain accurate documentation of client interactions and resolutions.

Communicate effectively with clients to ensure satisfaction and smooth service delivery.

Collaborate with internal teams to escalate and resolve complex issues.

Requirements:

Bachelor’s degree in IT, Computer Science, or a related field.

Strong communication, customer handling, and documentation skills.

Excellent problem-solving mindset and attention to detail.

Ability to manage multiple client queries with efficiency and professionalism.

Job Type: Full-time

Male candidates preferred

Proficiency in Tamil is mandatory.

Work from office

Mail ID: career@travidux.com

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person