Client Support & Automation Coordinator in Gurgaon, Greater Noida, Gurgaon, Noida, Ghaziabad, Delhi

• Your natural empathy, communication skills, and attention to detail are exactly what our clients need.
• This is a relationship-driven role, and your ability to manage people, tasks, and tech makes you the perfect fit.
• You'll receive mentorship and the freedom to take ownership of your work in a supportive, growth-focused environment.
  

Key Requirements

• Make follow-up calls, send WhatsApp updates, and reply to emails.
• Build personal rapport and trust with clients over time.
• Identify clients who may need extra attention and retain them with care and confidence.
• Monitor and trigger automation flows (WhatsApp, GHL, AI calls, etc.).
• Assist with onboarding clients to our automated systems.
• Report or troubleshoot small issues with internal tech teams.
• Act as the central point between clients and internal departments (design, tech, content).
• Follow up on assigned tasks, ensure timelines are met, and provide updates to clients.
• Keep everyone aligned without letting anything fall through the cracks.
• Help with simple tasks like content scheduling, report sharing, or updating client records.
• Ensure quality and completion of all client deliverables.
• Maintain clear logs of all communication, tasks, and follow-ups.
• Share weekly summaries with management on client progress and automation performance.
  

Requirements

• Fluent in spoken and written English.
• Clear communicator, confident on calls, and warm with follow-ups.
• Highly organized, responsible, and detail-focused.
• Familiarity with tools like Google Sheets, WhatsApp Web, Trello, and CRMs.
• Bonus: Knowledge of automation tools (GHL, Zapier, or n8n) is a plus.
• Previous experience in client servicing, support, or operations preferred.
  

• A welcoming, fast-paced team environment built on trust and transparency.
• Competitive salary with bonus incentives based on performance.
• Real experience with automation, AI tools, and business workflows.
• Opportunity to grow your career across support, operations, and client strategy.