Client Success Partner

Sterling Talent

4 - 9 years

5 - 10 Lacs

bengaluru

Posted:8 hours ago| Platform:

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Skills Required

administration sales product service customer satisfaction occupational health account management data integrity monitoring crm sales account

Work Mode

Work from Office

Job Type

Full Time

Job Description

Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history.
Track revenue trends and sales opportunities and analyse competitive threats.
Meet or exceed monthly and annual revenue objectives within a defined list of named accounts.
Identify additional product or solutions FA can provide.
Identify required cross functional resources needed to maximise revenue opportunities and penetrate market with FA products and solutions.
Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organisation to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client s questions or implement solutions in a timely fashion.
Maintain a current understanding of First Advantage competitor offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over that offered by its competitors.
Prepare and deliver quarterly and annual client business reviews.
Document and manage all action/project plans for assigned client base.
Analyse trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction.
Provide solutions to business problems analysing root causes to issues and bring resolution to the FADV.com issues.
Update and maintain knowledge of all aspects of customers background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices.
Constantly seek, share, and implement best practices.
Establish and maintain excellent customer relationships at all levels to provide superior service and solutions.
Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources.
Partner with internal account team to review program performance. Administrative
Manage your individual sales activity, pipeline and revenue forecast, providing regular accurate reporting to your line manager.
Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs.
Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers.
Manage monitoring and reporting programs for customers.
Log all information relating to customer contact on our CRM system, including regular auditing to ensure that we maintain good data integrity. This can include: Company and contact details are accurate and up to date
Any changes in how and what the solution are being used for
Perform other duties as assigned.

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