Client Success Partner

Sterling Talent

2 - 7 years

4 - 7 Lacs

bengaluru

Posted:21 hours ago| Platform:

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Skills Required

analytical skills team management excel salesforce.com healthcare account management powerpoint ms office new business development

Work Mode

Work from Office

Job Type

Full Time

Job Description

The ACSP/CSP I is responsible, alongside a Strategic CSP, for the growth and retention of the shared client portfolio, for the Healthcare Vertical s top strategic accounts As a ACSP/CSP, you will share in the responsibility for full end to end customer account management
A successful CSP not only manages the day to day screening program for the customer, he/she develops strategic relationships with the customer C identifies opportunities to expand SBCs footprint within the customer via incremental products and services

Implement and manage customer s services programs to best align with customer s organizational needs and goals
Structure and implement long term contract/agreements with customers to renew and grow revenue from customer base
Understand each client s organizational dynamic.
Probe to discover model and core initiatives in a solutions sales capacity.
Assist client in goal achievement by leveraging Sterling s products and services
Identify and develop multi-level relationships with key decision makers and decision influencers to ensure retention and relationship stability regardless of client s turnover in key roles
Create strategic account plan as a roadmap to grow customer revenue and deliver world class customer satisfaction
Liaise between client, internal departments, and partners to provide clear and accurate program guidance for customers.
Manage client interactions using Salesforce.com
Conduct regular business reviews using value add propositions to mitigate client risk and enhance background screening programs
Grow customer book of business to target vs. prior year, driven by existing revenue retention and closing new business
You are able to perform duties within strict deadlines
You excel when working both within a team and independently
You have solid knowledge of Sterling s production systems

Qualifications

Bachelors degree or equivalent experience

Experience:

2+ years experience in a client-facing role (Preferred)
Sales and/or sales management experience (SAAS domain preferred)
Team management experience is a plus
Strong client focus commitment to delivering superior client experience and advocating for client needs
Consultative selling skills experience expanding account reach, up/cross-selling, new business development
Negotiation and Listening skills ability to uncover client needs, understand and frame issues in a way that leads to resolution, a focus on win/win
Analytical skills assess risk and opportunity, identify innovative ways to effectively address client needs in a high-volume, transactional environment, analyze performance indicators and use to inform strategies and tactics
Excellent oral and written communication skills
Microsoft Office Expert (especially Excel and Power Point)
Salesforce.com Intermediate
High comfort level with technology and software system

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