Client Success Manager

Job Description

About Us TheBroThing is India’s leading coaching brand for Indian men (24–36) who want to level up their dating life, confidence, grooming, and social presence. We offer high-ticket coaching and low-ticket transformation programs rooted in real psychology, masculine identity, and practical action. We're on a mission to help 1,00,000+ Indian men become magnetic, grounded, and successful in dating & relationships. Role Overview We are hiring a Client Success & Accountability Manager to drive client results, engagement, and satisfaction in our coaching programs. You’ll be the right hand to the founder (Arunav Gupta) — ensuring every client is supported, progressing, and getting results through structured check-ins, tracking systems, and high-performance communication. This is not a typical admin job. You must have a sharp eye for accountability, an empathetic but assertive tone, and a proactive mindset to keep clients moving. Responsibilities Daily & Weekly Client Engagement Check-in with 30+ active clients daily via WhatsApp groups (morning + evening) Answer questions, push accountability, flag drop-offs Track session attendance and engagement Push stuck clients to book calls and take next steps Progress Tracking & Client Monitoring Maintain Excel or Notion-based client progress sheets Assign check-in forms and review weekly submissions Monitor program completion % and flag underperformers Client Interaction Calls Conduct 10–15 client onboarding calls (30 min) each month Conduct 10 client offboarding calls (30 min) monthly for testimonials and closure Schedule and manage monthly 1-on-1 check-ins (30–40 clients/month) Results Management Work with founder to implement fulfillment systems Ensure all clients are progressing toward key goals Collect wins, feedback, and success stories for marketing Traits We’re Looking For Emotionally intelligent and assertive — can motivate without being soft Fast learner — can grasp coaching frameworks quickly Highly organized and systems-driven Comfortable on WhatsApp, Zoom, and Notion/Sheets Fluent in English and Hindi (Hinglish is a plus) Preferably has coaching, psychology, or operations experience Bonus (Not Required but Preferred) Past experience in coaching, therapy, or client success Understanding of Indian male psychology, dating, or masculinity topics Experience working with high-ticket clients or transformation programs Work Details Remote (India-based) Approx. 6 hrs/day commitment (flexible hours with some fixed call slots) Monthly Salary: ₹25,000 – ₹35,000 based on experience and performance Why Join Us Be part of a revolutionary coaching brand changing men’s lives Work directly with a top-tier Indian dating coach Get exposure to psychology, persuasion, systems, and real transformation Long-term role with growth opportunities and performance-based bonuses How to Apply Send an email to arunav@thebrothing with: Subject Line: “Client Success Manager – [Your Name]” A short Loom video (1–2 mins) introducing yourself and explaining why this role excites you Your resume and 3-sentence response to: “How would you push a client who has not attended 3 sessions in a row?” Job Type: Full-time Pay: From ₹360,000.00 per year Benefits: Paid sick time Paid time off Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Application Question(s): Tell us about a time you helped someone stay consistent or overcome a lack of motivation. What exactly did you do? Have you ever worked in a coaching, therapy, or performance-based program? If not, what excites you abut working with men on dating, mindset, and confidence? Experience: Customer relationship management: 2 years (Required) Customer service: 2 years (Required) Customer retention: 2 years (Required) Work Location: In person