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Ingenious e Brain
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Client Success manager

Client Success manager

Ingenious e Brain

5 - 6 years

15 - 16 Lacs

gurugram

Posted:-1 days ago| Platform:

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Skills Required

business research consulting market research wellness account management fmcg business solutions automotive analytics crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Industry Exposure:

Consulting (Preferably in FMCG, Automotive, Energy, or Chemical sectors)

Shift:

Overlap/US Shift (Minimum 3 4 years of experience in US territory required; combined US + Europe exposure preferred).

About the Role:

We are seeking an experienced and dynamic

Client Success Manager

to join our on-site team in Gurgaon. The ideal candidate will bring a strong consulting background and demonstrate proven expertise in managing and growing client relationships within international markets, especially the US and Europe.

Key Responsibilities:

Independently manage client accounts with full ownership of the sales cycle, from engagement to closure.
Foster long-term relationships with clients by providing strategic insights and delivering value-added solutions.
Lead upselling and cross-selling initiatives to maximize account potential.
Collaborate closely with internal teams including research, delivery, and marketing to ensure seamless service and brand alignment.
Contribute to branding efforts by effectively representing the organization at industry events and client meetings.
Maintain and leverage CRM platforms for analytics, reporting, and opportunity tracking.
Lead and mentor a small team (2 3 members), ensuring high levels of performance and engagement.
Work collaboratively with the marketing team to shape and communicate the organization s value proposition in line with market expectations.

Skills & Competencies:

Strong client-facing skills with a consultative approach.
Deep understanding of market research and technology-led services.
Excellent communication skills both written and verbal.
Demonstrated ability to manage US-based clients; European experience is a plus.
Familiarity with CRM systems, analytics, and data-driven account management.
Strategic thinker with strong business acumen and negotiation skills.
Confident team player and leader with the ability to inspire and motivate.

Benefits:

Competitive salary and performance-based incentives.
Opportunities for professional development and career advancement.
Comprehensive health and wellness benefits package.
Collaborative and inclusive work environment.
Exposure to cutting-edge technologies and innovative projects.
Medical insurance

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Client Success manager