Client Success Manager - Digital Marketing

Job Title: Client Success Manager - Digital Marketing

Vacancies: 1

Salary: 4.5 lakh Per Annum

Experience: 2–4 years of experience in account management, digital marketing, or client servicing.

Employment Type: WFO

Qualification: Bachelor’s degree in Marketing, Business, or related field.

Working Days & Hours: Mon to Sat : 9.30 am to 6.30 pm

Interview Process: 2 Round (1st Virtual & 2nd is F2F)

Industry:

Team Size: 25

About the Role

We are seeking a proactive and client-focused Client Success Manager to join our marketing team. The CSM will serve as the primary liaison between our agency and clients, ensuring campaigns are executed smoothly, goals are achieved, and long-term partnerships are built.

Key Responsibilities

• Act as the main point of contact for assigned clients, ensuring clear communication and timely updates.
• Understand client business goals and translate them into actionable marketing strategies with the internal team.
• Manage project timelines, deliverables, and expectations to ensure client satisfaction.
• Collaborate with creative, performance, and content teams to ensure campaigns meet KPIs.
• Monitor campaign performance, prepare regular reports, and present insights & recommendations.
• Identify opportunities for upselling/cross-selling additional services to add value.
• Handle escalations, resolve issues, and maintain strong client relationships.
• Ensure renewals and client retention by delivering measurable success and ROI.
• Perform any additional work or responsibilities assigned by management in alignment with company objectives. ✅

Qualifications & Skills

• Strong understanding of marketing channels: digital ads, SEO, social media, content, branding.
• Excellent communication and presentation skills.
• Ability to manage multiple clients and projects simultaneously.
• Analytical mindset with proficiency in tools like Google Analytics, Ads Manager, CRM tools.
• Problem-solving, negotiation, and relationship-building skills.

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What We Offer

• Opportunity to work with top brands and diverse industries.
• Dynamic, creative, and supportive work environment.
• Growth and learning opportunities in the digital marketing domain.
• Performance-based incentives.

Job Type: Full-time

Pay: ₹250,000.00 - ₹1,504,539.56 per year

Benefits:

• Paid sick time

Experience:

• Digital marketing: 2 years (Required)
• Client Communication: 2 years (Required)
• Team management: 2 years (Required)

Work Location: In person