Client Success Manager- Digital Marketing

8 - 12 years

0 Lacs

Posted:1 day ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

You are a dynamic leader joining as Senior Manager Client Services, responsible for building long-term relationships with international clients, investigating client needs, and managing a team of marketing executives to deliver strong results across multiple accounts. You have a strong understanding of digital marketing channels like PPC, SEO, and social media, driving results and growing accounts. Key Responsibilities: - Build and maintain long-term relationships with international clients to ensure satisfaction and loyalty - Investigate and determine client needs and wants with digital marketing initiatives - Manage a team of marketing executives to deliver strong results across multiple accounts - Provide guidance, training, and mentorship to team members for effective execution of digital marketing campaigns - Work with marketing teams to drive PPC, SEO, and social media results, increasing lead quality - Develop and execute digital marketing campaigns to achieve business objectives - Stay updated on digital marketing trends to suggest new ideas for account growth - Develop and implement digital marketing strategies to stay ahead of the competition - Participate in client meetings to discuss campaign performance, provide insights, and identify growth opportunities - Participate in new pitches to win advertising accounts and grow the agency's portfolio - Track and analyze campaign performance metrics, providing regular reporting and insights to clients and stakeholders - Manage digital marketing budgets, forecast expenses, and ensure alignment with business objectives and campaign performance Skills and Requirements: - Excellent oral and written communication skills in English - 8+ years of experience - Experience in a managerial role handling a team of 5-10 people - Early joiner - Strong analytical skills - Only CBSE and ICSE board candidates eligible About Us: We specialize in building technology products and helping brands grow with multi-channel demand generation marketing. With experience working for Fortune companies, e-commerce brands, technology SaaS companies, and VC-funded startups, we assist billion-dollar companies with consulting, technology, operations, and digital agency capabilities. Our values include integrity, creativity, innovation, mindfulness, and teamwork, creating a fun and friendly work culture that encourages personal and professional growth. Equal Opportunity Employer: We are committed to providing equal opportunity for all employees, considering any qualified applicant without regard to race or other prohibited characteristics. Flexible Timings: We believe in giving employees the freedom to choose when and how to work, helping them thrive and balance their lives better. Global Clients Exposure: You will work closely with clients from around the world through Microsoft Teams, Zoom, and other video conferencing tools, providing excellent customer service. Retreats & Celebrations: With annual retreats, quarterly town halls, and festive celebrations, there are plenty of opportunities to get together. You are a dynamic leader joining as Senior Manager Client Services, responsible for building long-term relationships with international clients, investigating client needs, and managing a team of marketing executives to deliver strong results across multiple accounts. You have a strong understanding of digital marketing channels like PPC, SEO, and social media, driving results and growing accounts. Key Responsibilities: - Build and maintain long-term relationships with international clients to ensure satisfaction and loyalty - Investigate and determine client needs and wants with digital marketing initiatives - Manage a team of marketing executives to deliver strong results across multiple accounts - Provide guidance, training, and mentorship to team members for effective execution of digital marketing campaigns - Work with marketing teams to drive PPC, SEO, and social media results, increasing lead quality - Develop and execute digital marketing campaigns to achieve business objectives - Stay updated on digital marketing trends to suggest new ideas for account growth - Develop and implement digital marketing strategies to stay ahead of the competition - Participate in client meetings to discuss campaign performance, provide insights, and identify growth opportunities - Participate in new pitches to win advertising accounts and grow the agency's portfolio - Track and analyze campaign performance metrics, providing regular reporting and insights to clients and stakeholders - Manage digital marketing budgets, forecast expenses, and ensure alignment with business objectives and campaign performance Skills and Requirements: - Excellent oral and written communication skills in English - 8+ years of experience - Experience in a managerial role handling a team of 5-10 people - Early joiner - Strong analytical skills - Only CBSE and ICSE board candidates eligible About Us: We specia

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