Client success Manager

Job Description

Key Responsibilities: Serve as the primary point of contact for assigned clients, ensuring customer satisfaction and long-term retention. Develop and maintain strong relationships with key stakeholders and decision-makers. Identify opportunities for upselling and cross-selling to maximize account revenue. Collaborate with internal teams (sales, delivery, and support) to ensure smooth execution of projects. Address client concerns and provide solutions in a timely manner. Track and analyze account performance, preparing reports and recommendations for improvement. Negotiate contracts and agreements to achieve win-win outcomes. Stay updated on industry trends and competitors to provide strategic insights. Requirements: 2-8 years of experience in account management, client servicing, or a similar role. Background in IT services, digital commerce, SaaS, or related domains is preferred. Strong communication, negotiation, and relationship-building skills. Ability to identify business opportunities and drive revenue growth. Proficiency in CRM tools and MS Office Suite.