Client Success Delivery - Specialist

Experience

or

Responsibilities

• Responsible for ongoing day-to-day client deliverables on assigned accounts
• Responsible for execution for all print fulfillment, orders, and management on assigned accounts
• Manage all aspects of assigned technical and creative projects, including project planning, fact -finding, execution, timing, functionality, troubleshooting, quality, and cost
• Provide problem recognition, research, isolation, and resolution steps with Manager support.
• Work closely with cross-functional departments to set project expectations, priorities, and deadlines and effectively communicate client requests, concerns, and feedback to internal teams
• Responsible for updating and maintaining client training and knowledge documentation
• Demonstrate a deep understanding of Ansira’s product and service offerings and share examples and case studies that will help support the client’s objectives
• Attend and participate in client calls, manage status reports and provide meeting minutes.
• Able to identify issues, report and oversee to resolution with Manager support
  

Requirements

• Print production and/or print fulfillment experience preferred.
• Excellent project management and communication skills
• Detail-oriented with strong troubleshooting, analytical, and problem-solving abilities
• Strong interpersonal skills, ability to work with cross-functional teams
• Ability to thrive in a fast-paced, changing environment
• Must be available for a flexible work schedule to accommodate clients on advertising deadlines
• Excellent organizational skills
• Must possess a strong work ethic, be self-motivated and have a team player mentality
• Ability to manage multiple projects in a fast-paced environment
• Must be thoroughly computer literate and able to learn new software and applications quickly
• Some travel required