Job
Description
Job_Description":" What we want: We are seeking a proactive and detail-oriented Technical Support Specialist to join our team. This role involves providing top-notch technical support for our products and services, including Web-Email Hosting, Domain Name Registrations, and more Who we are: Vertoz (NSEI: VERTOZ), an AI-powered MadTech and CloudTech Platform offering Digital Advertising, Marketing and Monetization (MadTech) & Digital Identity, and Cloud Infrastructure (CloudTech) caters to Businesses, Digital Marketers, Advertising Agencies, Digital Publishers, Cloud Providers, and Technology companies. For more details, please visit our website here. About ConnectReseller: ConnectReseller is an ICANN Accredited Domain Name Registrar, dedicated to providing top-notch domain registration and management services to businesses worldwide. With a focus on exceptional customer service and cutting-edge technology, we empower our clients to establish a strong online presence. What you will do: -Serve as the first point of contact for technical queries and issues from clients -Troubleshoot and resolve issues related to domain registration, transfers, and renewals. -Provide support and guidance on DNS configuration, zone record management (A, CNAME, MX, TXT, etc.), and domain propagation issues. -Assist clients with TLD-specific requirements, restrictions, and policies. -Coordinate with internal technical teams to escalate and resolve complex issues. -Maintain accurate records of client interactions and issue resolutions using the ticketing system. -Educate and guide clients on platform features and best practices. -Stay updated with the latest trends and changes in the domain and DNS ecosystem. Requirements -Strong problem-solving and troubleshooting abilities -Ability to explain technical concepts clearly to non-technical users -Basic understanding of networking concepts (DNS, IP, HTTP/S, APIs) is a plus -Excellent verbal and written communication skills -Strong interpersonal and customer service orientation -Ability to manage multiple requests in a fast-paced environment -Familiarity with CRM tools (e.g., HubSpot, Zoho) and ticketing systems is an advantage -Eagerness to learn and grow in a client-facing technical role Benefits -No dress codes -Flexible working hours -5 days working -24 Annual Leaves -International Presence -Celebrations -Team outings ","
