Executive - Customer Experience

Job Description

As an Executive - Customer Experience you will lead and drive the overall customer experience strategy, ensuring seamless interactions and satisfaction across all touchpoints. Oversee customer insights, service excellence, and innovation to enhance loyalty and business growth. Key Responsibilities Help in handling customers through all touchpoints - Calls, Emails, Chats ORM Achieve the First Response TAT ,CSAT/CES as per set targets Build a rapport with the customers by - Listening, Understanding and Resolving the customers issue promptly and accurately Sharing prompt accurate resolutions and with positive Customer satisfaction Score Provide customer VOC/feedback for further product enhancements. Provide highly professional customer service to achieve a high level of customer satisfaction and retention. Meet the average response time along with productivity while ensuring you follow all quality parameters. Achieve the set productivity as per the set targets to maximize the efficiency Qualifications Skills Required Graduate 2+ years of relevant experience Ability to understand the customers query and share the right resolution Ability to engage and retain players Awareness of all the policies and procedures used to provide seamless support to customers. Good knowledge of Tamil and other regional languages will be an added advantage. Excellent verbal and written communication skills. Proficient in handling Computer and other tools Be a part of Junglee Games to: Value Customers Data - Prioritize customers, use data-driven decisions, master KPIs, and leverage ideation and A/B testing to drive impactful outcomes. Inspire Extreme Ownership - We embrace ownership, collaborate effectively, and take pride in every detail to ensure every game becomes a smashing success. Lead with Love - we'reject micromanagement and fear, fostering open dialogue, mutual growth, and a fearless yet responsible work ethic. Embrace change - Change drives progress and our strength lies in adapting swiftly and recognizing when to evolve to stay ahead. Play the Big Game - We think big, challenge norms, and innovate boldly, driving impactful results through fresh ideas and inventive problem-solving. Avail a comprehensive benefits package that includes paid gift coupons, fitness plans, gadget allowances, fuel costs, family healthcare, and much more.