Client Servicing Manager

Client Servicing Manager – Wedding Photography

Company: Zero Gravity Photography (ZGP)
Location: Chennai
Job Type: Full-time | On-site

About the Role

Zero Gravity Photography, India’s leading premium wedding photography brand, is looking for a Client Servicing Manager who can deliver an exceptional post-production experience to our clients.
From managing album designs to ensuring on-time delivery, you’ll be the heartbeat of client happiness — ensuring every couple’s journey with ZGP ends beautifully.

Key Responsibilities

• Act as the primary point of contact for clients after the wedding shoot.
• Manage timelines and delivery of edited photos, videos, albums, and print products.
• Coordinate album design approvals, revisions, and printing with internal and vendor teams.
• Liaise with photographers, editors, designers, and production heads to ensure premium-quality output.
• Handle client feedback, escalations, and concerns with empathy and professionalism.
• Maintain accurate records in CRM tools, trackers, and client dashboards.
• Proactively communicate progress and ensure seamless client updates.
• Encourage testimonials, reviews, and referrals from satisfied clients.
• Support upselling and cross-selling of ZGP’s premium add-ons.
• Ensure every delivery reflects ZGP’s promise of excellence and creativity.

Required Candidate Profile

• Experience: 1–5 years in Client Servicing / Customer Relationship / Coordination (preferred from photography, media, or events industry).
• Skills: Excellent communication, strong follow-up, and multitasking ability.
• Tech Skills: Proficient in Google Sheets / MS Excel / CRM tools.
• Personality: Detail-oriented, organized, and client-focused.
• Languages: English & Tamil (Kannada/Telugu is a plus).

Why Join ZGP?

• Work with one of India’s top wedding photography brands.
• Join a creative, passionate, and high-energy team.
• Opportunity for career growth and learning.
• Performance-based incentives, mobile reimbursement & paid leaves.
• Be part of a brand that creates timeless memories for couples across the country.

Job Types: Full-time, Permanent

Pay: ₹23,000.00 - ₹25,000.00 per year

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off

Work Location: In person