Client Servicing Manager

1 - 5 years

0 Lacs

Posted:3 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Client Servicing Manager – Wedding Photography

Company: Zero Gravity Photography (ZGP)
Location: Chennai
Job Type: Full-time | On-site

About the Role

Zero Gravity Photography, India’s leading premium wedding photography brand, is looking for a Client Servicing Manager who can deliver an exceptional post-production experience to our clients.
From managing album designs to ensuring on-time delivery, you’ll be the heartbeat of client happiness — ensuring every couple’s journey with ZGP ends beautifully.

Key Responsibilities

  • Act as the primary point of contact for clients after the wedding shoot.
  • Manage timelines and delivery of edited photos, videos, albums, and print products.
  • Coordinate album design approvals, revisions, and printing with internal and vendor teams.
  • Liaise with photographers, editors, designers, and production heads to ensure premium-quality output.
  • Handle client feedback, escalations, and concerns with empathy and professionalism.
  • Maintain accurate records in CRM tools, trackers, and client dashboards.
  • Proactively communicate progress and ensure seamless client updates.
  • Encourage testimonials, reviews, and referrals from satisfied clients.
  • Support upselling and cross-selling of ZGP’s premium add-ons.
  • Ensure every delivery reflects ZGP’s promise of excellence and creativity.

Required Candidate Profile

  • Experience: 1–5 years in Client Servicing / Customer Relationship / Coordination (preferred from photography, media, or events industry).
  • Skills: Excellent communication, strong follow-up, and multitasking ability.
  • Tech Skills: Proficient in Google Sheets / MS Excel / CRM tools.
  • Personality: Detail-oriented, organized, and client-focused.
  • Languages: English & Tamil (Kannada/Telugu is a plus).

Why Join ZGP?

  • Work with one of India’s top wedding photography brands.
  • Join a creative, passionate, and high-energy team.
  • Opportunity for career growth and learning.
  • Performance-based incentives, mobile reimbursement & paid leaves.
  • Be part of a brand that creates timeless memories for couples across the country.

Job Types: Full-time, Permanent

Pay: ₹23,000.00 - ₹25,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Paid time off

Work Location: In person

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