Client Servicing Manager

We are seeking a poised and detail-oriented Client Servicing Manager to lead client relationships, translate vision into structured plans, and ensure impeccable delivery across every stage of the wedding journey, from planning through on-ground execution and closure. The role involves managing both city-based and destination weddings, requiring strong planning skills, adaptability, and comfort with on-ground execution across locations.

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Experience

Responsibilities:

• Manage client relationships from onboarding to post-event closure
• Understand client vision, priorities, and budgets, and translate them into clear plans
• Lead client meetings and create concise presentations, timelines, and requirement documents
• Coordinate hospitality, logistics, and vendor deliverables with internal teams and partners
• Coordinate multi-city and destination wedding logistics, including travel, stay, guest movement, and on-ground execution
• Manage rooming lists, guest movement, schedules, and on-ground logistics
• Track deliverables, approvals, and dependencies to ensure smooth execution
• Anticipate risks, handle last-minute changes, and resolve issues during live events
• Represent the brand with professionalism and discretion during events
• Conduct post-event wrap-ups, documentation, and internal handovers

Requirements:

• 3+ years of experience in luxury weddings, events, hospitality, or client servicing
• Strong communication, presentation, and stakeholder management skills
• High attention to detail with the ability to manage multiple moving parts
• Calm, solution-oriented approach under pressure
• Client-first mindset with strong relationship-building ability
• Comfortable with on-site event work and extended hours during events
• Prior experience working on destination weddings or large-scale multi-day events is a strong plus