Client Servicing Manager-Signage and POSM

Job Title: Client Servicing Manager

Location: New Delhi
Company: Graphonet Advertising Pvt. Ltd.
Industry: Signage & POSM

Key Responsibilities:

Project Coordination & Tracking:

• Act as the internal point of contact for assigned signage projects after sales closure.
• Focus on retaining business from existing clients while identifying opportunities for new business.
• Maintain comprehensive project documentation, including client requirements, approvals, and specifications.
• Track project timelines, deliverables, and milestones; communicate potential delays promptly to internal teams and clients.
• Oversee the flow of materials, production, dispatch, and installation for all assigned projects.
• Support other team members in smooth project execution.
• Reconcile invoices with the Accounts team every fifteen days.
• Prepare project cost sheets and P&L summaries.

Client Communication & Relationship Management:

• Provide proactive updates to clients on project progress, dispatch, and installation schedules via calls and emails.
• Address client inquiries professionally and escalate issues when necessary.
• Ensure all communication reflects the company’s service standards and commitment to excellence.

Internal Coordination & Documentation:

• Collaborate with the Sales team for project handovers and client expectations.
• Coordinate with the Design team for artwork approvals and technical specifications.
• Share production schedules and material requirements with the Production and Stores teams.
• Liaise with the Dispatch and Installation teams to ensure timely execution and proper documentation (dispatch details, proof of delivery, site photos, etc.).
• Manage internal paperwork such as work orders, job sheets, and material requisitions.

Quality Control & Issue Resolution:

• Identify and report project discrepancies or challenges; coordinate resolutions with the concerned departments.
• Ensure all project documentation is completed accurately for invoicing and audit purposes.

Reporting:

• Generate periodic project status reports for management and client review.

Qualifications & Requirements:

• Education: Bachelor’s degree in any discipline (BBA, Operations, or Business Management preferred).
• Experience: 2–4 years in client servicing, project coordination, or back-office roles within the signage, advertising, or events industry.
• Proven experience in handling multi-departmental coordination and client accounts.
• Strong communication skills in English and Hindi.
• Excellent organizational skills with attention to detail.
• Proficient in MS Office (Excel, PowerPoint) and familiar with CRM tools.
• Ability to multitask, prioritize work, and perform under pressure.
• Proactive, client-oriented, and solution-driven attitude.
• Team player with strong interpersonal and collaboration skills.

Why Join Us:

Be part of a creative and growth-driven environment where your ideas and commitment make a visible impact. At Graphonet, we value ownership, innovation, and teamwork.

Apply Now: hr@graphonet.in
Contact: 8448768857

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Work Location: In person