Client Servicing Manager (Digital)

Job Description: Recharge Trend Setter is a prominent IT and advertising agency in India, boasting over 23 years of experience in driving global brand success. With offices in Indore, Delhi, and Mumbai, our team specializes in providing ATL and BTL solutions across various digital, social, and traditional media platforms. We offer comprehensive services in digital marketing, advertising, creative design, content creation, and tech development to clients worldwide. By joining us, you will have the opportunity to assist brands in excelling in the digital realm and beyond. As a Client Servicing Executive at Recharge Trend Setter Ltd, you will play a crucial role as the primary liaison between the company and its clients. Your responsibilities will include understanding client needs, ensuring their satisfaction, and managing all aspects of the client relationship. The ideal candidate for this role is customer-focused, proactive, and possesses excellent communication skills. Key Responsibilities: - Act as the main point of contact for clients, ensuring smooth communication and service delivery. - Understand client requirements and develop effective strategies to meet their needs. - Establish and nurture long-term, strong relationships with clients. - Collaborate with internal teams (sales, operations, and support) to ensure timely and high-quality service delivery. - Address client inquiries, feedback, and complaints promptly, providing satisfactory resolutions. - Prepare and deliver regular performance reports and updates to clients. - Identify opportunities to upsell or cross-sell additional services to clients. - Stay informed about industry trends and competitor offerings to provide valuable insights to clients. - Ensure that all client servicing activities align with the company's goals and standards. Key Attributes: - Customer-centric mindset with a dedication to delivering exceptional service. - High level of professionalism and meticulous attention to detail. - Proactive approach with the ability to work independently as well as in a team. - Strong organizational skills and the capability to manage multiple clients concurrently. Qualifications: - Bachelor's degree in Business Administration, Marketing, or a related field. - Proven experience in client servicing, account management, or a similar role. - Excellent communication and interpersonal skills. - Strong problem-solving and negotiation abilities. - Ability to multitask and efficiently manage time in a fast-paced environment. - Proficiency in Microsoft Office applications (Word, Excel, PowerPoint). - Knowledge in advertising, brand solutions, BTL, events, digital marketing, or marketing technology is advantageous. Why Join Us - Competitive salary with performance-driven incentives. - Opportunity to work on diverse, high-impact projects with renowned brands. - Collaborative and growth-oriented work environment. - Exposure to brand solutions, BTL, marketing technology solutions, events, and the digital marketing landscape. - Fast-track career advancement opportunities for high-performing individuals.,