Client Servicing Manager (Digital)

Top 5 things you will do in your role:

1. Client Servicing:

   Leading the client relationship and managing expectations and deliverables. Identify client's communication needs through all channels ‐ guide client on how these channels should work together to create an integrated partnership .. Inputing into measurable business impact of our clients / real time impact

2. Project Management:

   Ability to lead and execute various client projects end-to-end with support from internal team members

3. Team Management:

   Ability to lead and manage multiple teams on various accounts smoothly ensuring healthy communication and work allocation. Drive organizational culture, values & vision of creating excellent product across the team

4. Planning:

   Lead planning on various accounts when it comes to campaigns and engagements and for new business pitches. Build a strong succession / second line of your team

5. Account Operations:

   Ensuring smooth functioning of the account internally to help meet all deliverables including coordination with key stakeholders. In-Depth understanding of scope of work , the monetisation of key elements in the delivery process.

Top 5 Thing you need to have for this role:

1. Communication Skills:

   Comfort and confidence to deal with internal and external stakeholders

2. Team Management Skills:

   Ability and inclination to work with multiple people teams and ensuring efficient knowledge transfer and mentoring

3. Domain Knowledge:

   Have ample knowledge and interest in the digital domain we are working in to suggest best practices to clients and team members alike

4. Attitude:

   Have an open attitude to work with people from different walks of life and a willingness to learn and use those learnings in your everyday work

5. Problem Solving:

   A creative problem solving mindset to tackle with everyday challenges on the accounts