Client Servicing Executive

Company Description

PRATHAM Test Prep is built on a proven methodology that includes expert faculty, result-oriented curriculum, and personalized mentorship. The programs are meticulously designed to ensure students are exam-ready and conceptually strong for competitive exams such as Law Entrances (CLAT, AILET), Management Entrances (IPMAT, NPAT, SET, CUET), and Central University & Liberal Arts Entrances (CUET for DU, JNU, BHU, and leading private universities). Consistently achieving top ranks and high selection rates, PRATHAM offers data-driven analysis and one-on-one counseling to optimize student study strategies.

Role Description

 *Charge Location:* - Delhi

*Industry Type:* Education / Training *Joining:* Immediate

*ESSENTIAL DUTIES AND RESPONSIBILITIES*

* Responsible for attaining targets set for generating references for existing and newly created products/ courses.

* Responsible for coordinating with centres as well as the head office to ensure smooth flow of communication and functioning of centres to conduct year-round classes as well as crash course.

* Responsible for ensuring all processes set for students, centres, faculty, material delivery, and inventory management are followed.

* Responsible to address all parent and student queries post enrolment online as well as offline.

* Responsible for ensuring management is updated or apprised of any wrongdoings/ fraudulent activities which are against company ethics and policies being undertaken at any centre or by any employee

* Responsible for building good rapport with existing parents and students to ensure positive word of mouth and lead and reference generation

* Responsible for assisting parents and students in filling forms of universities as perthe guidelines of the company

* Responsible for maintaining discipline at centres at the time of classes as well as during offline Mocks being conducted at centres.

QUALIFICATIONS:

Education and Knowledge:

* Minimum of Bachelor’s degree in any subject domain.

* Professional proficiency with Microsoft Office package, especially in MS Excel and IT literate.

Experience:

* One or more years of experience in a relevant field. (Freshers can also apply)

Skills:

* Clear Communication Skills 

* Effective Listening

* Adaptability

* Ability to Use Positive Language                                            

* Patience, Problem-solving attitude, and creative

* Verbal and written communication Skills

* Ability to multitask and handle work pressure skillfully and competently

Personal characteristics:

* Confident, highly motivated, and energetic

* Taking Responsibility & Willingness to Improve

* Resourceful and a problem solver

* Honest in terms of efforts and intent

* Should be a good team player