Client Services Team Lead

About The Job.

About Us:

eZONE, one of the Best Leading Security Solutions Companies in India,

leading Security Solutions Company in India.

About the role :

Service Delivery, Client satisfaction

below mentioned is the brief JD

JobDescription

Location: Hyderabad

Company Name: Ezone Security Solutions Private Limited

Website: www.ezonesecurity.com

1. Responsible for achieving the set targets for Service team members in the respective Region both revenue wise as well as customer satisfaction.

2. List out the Service calls pending as per eCare, prioritize and assign the calls to the team, understand repetition of calls if an, helping the team from technical front.

Coordinates with the other teams in meeting the service deliverables within the timelines.

1. Service Delivery, Client satisfaction.

• Responsible to track all the open calls, prioritize and resolving them with 0 escalations.
• Aim to reduce the repetition of calls due to technical issues and escalate them to supervisor based on the need.
• Prioritizing the service calls and allot them to team members depending on their efficiency levels

2.Revenue Generation - Service sales, AMC

• Responsible for service billing, collections by way of spares selling, general of AMC, renewal of existing, third-party AMC etc.,
• Taking the help of sales team in any closures if required.

3.Material Management Team Management & Reporting

• Coordinate with the Inventory planning the expected calls /business set periodical target and passing on the info. to the Purchase & Stores team.
• Ensure the acknowledged DCs are turned to Invoices and proper handover to clients thus leading to timely release of payments.

4.Record Keeping & MIS

• Ensure the client call logs are updated, and the status of call is closed.
• Maintaining the periodical schedule of AMC, no. of calls open Vs. worked Vs closed/day/ Engineer. MIS report on service spares invoices Vs collection.