Client Services Team Lead

You will be joining eZONE Security Solutions Private Limited as a Team Lead-Services based in Hyderabad. As a Team Lead, your role will involve the following responsibilities: - Responsible for achieving set targets for Service team members in the respective Region both revenue-wise and customer satisfaction. - List out the Service calls pending as per eCare, prioritize, and assign the calls to the team. Understand repetition of calls to help the team from a technical front. - Coordinate with other teams to meet service deliverables within timelines. Track all open calls, prioritize, and resolve them with 0 escalations. - Aim to reduce repetition of calls due to technical issues and escalate them to a supervisor based on the need. Prioritize service calls and allot them to team members based on their efficiency levels. - Revenue Generation - Service sales, AMC: Responsible for service billing, collections through spares selling, general AMC, renewal of existing, third-party AMC, etc. Collaborate with the sales team for any closures if needed. - Material Management, Team Management & Reporting: Coordinate with Inventory planning for expected calls/business, set periodical targets, and pass on the information to the Purchase & Stores team. - Record Keeping & MIS: Ensure client call logs are updated, and the status of the call is closed. Maintain the periodical schedule of AMC, number of calls open vs. worked vs. closed per day per Engineer. Prepare MIS reports on service spares invoices vs. collection. Join the team at eZONE Security Solutions Private Limited and contribute to delivering excellent service and client satisfaction.,