Client Services Senior Analyst

Bravura’s Commitment and Mission

At Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, fast-paced, and flexible environment. We look for many different skills and abilities, as well as how you can add value to Bravura and our culture.

As a Global FinTech market leader and ASX listed company, Bravura is a trusted partner to over 350 leading financial services clients, delivering wealth management technology and products. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in developing cutting-edge, digital first technology solutions that support our clients to achieve financial security and prosperity for their customers.

About The Role

Sonata Application Support Senior Analyst

What You’ll Do

•  Analyze and resolve client-reported issues, including:

•  Proactively manage and respond to client service requests and product defect reports.
•   Handle client queries and incidents in line with defined SLAs.
•   Route defects, service requests, and enhancement requests to the appropriate teams within Bravura.
•   Assess the severity, impact, and risk of incidents, escalating to management where necessary.
•   Monitor, track, and review incident progress while keeping clients informed.
•   Facilitate and participate in client meetings focused on incident management and support processes.
•   Record and maintain accurate data within the JIRA Service Desk system.
•   Assist with client software release coordination.
•   Perform technical administration and housekeeping tasks.
•   Regularly review SLAs for assigned tickets to ensure timely responses.
•   Monitor aging and on-hold tickets, ensuring proper client communication.
•   Escalate capacity or capability challenges to the respective Squad Lead.

Unleash your potential

To be successful in this role, your background and experience will include:

• Education:

   B.E./B.Tech/MCA

• Experience:

   5–8 years in application development, support, or consulting

Technical Skills

• Strong knowledge of 

  SQL

   (preferably Oracle) and databases
• Hands-on experience with 

  Core Java

  , Eclipse IDE, and frameworks like Hibernate, JSP/JSF, and Web Services
• Ability to write/debug application code in modern object-oriented languages
• Familiarity with 

  software development lifecycle

   and service delivery processes (Incident, Problem, Change, Configuration Management)
• Experience working with 

  Helpdesk/JIRA Service Desk

   environment
• Exposure to 

  cloud platforms

   (AWS or Azure) preferred
• Java Certification (good to have)

Professional Skills

• Strong 

  troubleshooting and debugging

   abilities
• Excellent 

  oral and written communication skills

  ; able to interact with both business and technical stakeholders
• Customer-centric mindset with proven service skills
• Ability to 

  multi-task, prioritize, and work under pressure

   with minimal supervision
• Strong 

  team player

   with interpersonal and problem-solving skills

Other Details

• Flexibility to work in 

  rotational shifts

   (General, UK, occasional night shift)
• Based in 

  Gurgaon

  , with occasional travel to Bravura offices or client sites
• Knowledge of the 

  financial services industry

   (Wealth Management/Superannuation) is a plus
• Prior experience in 

  Application Support

   roles will be advantageous

So, what’s next?

We make hiring decisions based on your experience, skills and passion so even if you don’t match every listed skill or tick all the boxes, we’d still love to hear from you.

Please note that interviews are primarily conducted virtually and if you require any reasonable adjustments or would like to note which pronouns you use, please let us know.

All final applicants for this position will be asked to consent to a criminal record and background check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.