Client Services Manager

As a Client Service Manager, you will be an integral part of our team, responsible for fostering strong client relationships and ensuring seamless communication between clients and internal teams. Your role will involve understanding and documenting client requirements, coordinating projects, and providing ongoing support to ensure client satisfaction. Your main responsibilities will include: Client Engagement: You will serve as the primary point of contact for clients, building strong relationships and gaining a deep understanding of their needs and objectives. Requirement Gathering: Working closely with clients, you will gather, document, and comprehend their requirements for automation and security projects. Internal Communication: It will be crucial for you to effectively communicate client requirements to the internal team, ensuring alignment and awareness among all stakeholders. Project Coordination: Collaborating with internal teams, you will oversee the execution of projects according to client specifications. Documentation: You will be responsible for creating and maintaining detailed documentation of client requirements, project plans, and communications to promote transparency and prevent any misunderstandings. Problem Solving: Proactively identifying potential issues in project execution, you will work with relevant teams to resolve them and ensure smooth project delivery. Client Support: Providing ongoing support to clients, you will address any concerns or issues that may arise during or after project completion. Continuous Improvement: Seeking feedback from clients and internal teams, you will strive to enhance service delivery and client satisfaction through continuous improvement initiatives.,