Client Services Executive

0 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role Summary


Executive


Pod Head


This role is ideal for someone who’s detail-oriented, organized, and eager to learn the ropes of client servicing and operations in a fast-paced agency environment.


🔹 Key Responsibilities


1. Daily Operations & Coordination


  • Coordinate between 

    content writers, designers, and performance teams

     to ensure all client deliverables meet timelines.

  • Maintain daily task updates on 

    Basecamp, Google Sheets, and internal trackers

    .

  • Ensure all assigned client deliverables align with monthly KPI plans.

  • Follow up with internal teams to make sure tasks are completed and quality-checked before delivery.

  • 2. Client Communication


    • Communicate with clients for day-to-day updates, approvals, and brief collection.

    • Send daily or weekly updates as per the client’s communication plan.

    • Attend client meetings along with the Pod Head to take notes, prepare follow-up points, and update trackers accordingly.

    • Escalate critical client issues or delays to the Pod Head immediately.

  • 3. KPI Monitoring & Reporting


    • Track performance metrics and delivery KPIs across all clients in the pod.

    • Prepare and update 

      weekly reports, performance trackers, and status dashboards.


    • Identify early warning signs when KPIs are off-track and inform the Pod Head for corrective action.


    4. Process Adherence & Organization


    • Maintain proper documentation of client briefs, approvals, meeting notes, and task updates.

    • Help implement process checklists and ensure all internal communication is well-organized.

    • Support the Pod Head in preparing presentations, decks, and review reports when required.

  • 5. Collaboration & Learning


    • Learn cross-functional coordination by working closely with content, design, and performance teams.

    • Participate in brainstorming sessions, client calls, and review discussions.

    • Take initiative to understand the business goals behind each campaign or deliverable.

    • Demonstrate ownership and reliability in handling small accounts or segments independently over time.

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