Client Services Coordinator

Company Description

White Fox India, a premier event management company based in Delhi, has been curating unforgettable experiences for the past 11 years. Renowned for executing world-class events, White Fox is the driving force behind The Grub Fest, India's most prestigious food festival.

In addition to The Grub Fest, White Fox India has successfully organized high-profile live concerts featuring global icons such as Justin Bieber- Purpose Tour, David Guetta, and AP Dhillon- The Brownprint Tour solidifying its reputation as a leader in the event industry.

Learn more about us: https://www.instagram.com/whitefox.india/

Role Description

Client Services Coordinator

Key Responsibilities

• Serve as a liaison between clients and internal teams to facilitate clear communication and timely execution of deliverables.
• Assist in the development and maintenance of client relationships by addressing client needs, requests, and concerns promptly and professionally.
• Prepare client reports, status updates, presentations, and meeting agendas as required.
• Support project timelines, ensuring all parties are aligned and deadlines are met.
• Coordinate meetings, calls, and follow-ups with clients, taking minutes and ensuring actionable points are tracked and executed.
• Maintain accurate documentation of client interactions, project details, and approvals in internal systems.
• Collaborate with creative, marketing, production, and operations teams to ensure that client expectations are clearly communicated and delivered upon.
• Monitor client satisfaction and identify opportunities to enhance the client experience.
• Assist in preparing pitches, proposals, and account reviews for both new and existing clients.
• Stay up-to-date with client industries, competitors, and market trends to contribute strategic insights.

Qualifications

• Bachelor’s degree in Events, Marketing, Communications, Business, or a related field.
• 1–3 years of experience in client services, account coordination, or project management (agency or client-side preferred).
• Knowledge of Event and Music Industry.
• Strong communication, interpersonal, and organizational skills.
• Detail-oriented with the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Proficient in Microsoft Office Suite, Google Workspace, and project management tools.
• Positive attitude, team player, and a customer-first mindset.