Client Services Associate

As the primary point of contact for assigned clients, you will be responsible for managing communication and queries with responsiveness and professionalism. Your role will involve coordinating onboarding and implementation processes for new clients to ensure a smooth transition and understanding of AuthBridge services. Building and maintaining strong client relationships will be key, as you proactively identify needs, resolve issues, and provide regular updates and reports. Collaboration with internal teams such as product, tech, operations, and compliance will be necessary to ensure timely and accurate service delivery. Monitoring client usage, KPIs, and SLAs will be part of your responsibilities to ensure contract compliance and satisfaction. Leading periodic business reviews and feedback sessions with clients will help in assessing satisfaction levels and identifying upsell/cross-sell opportunities. In case of complex issues, your troubleshooting skills will be put to test, and you will need to escalate them internally to ensure quick resolution. It is essential to stay updated on product enhancements and industry trends to provide informed client support. To excel in this role, you should have at least 15 years of experience in client servicing, account management, or customer success, preferably in a B2B setting. Strong communication, interpersonal, and problem-solving skills are crucial. The ability to multitask, prioritize, and manage time effectively in a fast-paced environment is essential. Exposure to SaaS platforms, HRTech, FinTech, or the background verification industry will be beneficial. Proficiency in MS Excel, CRM tools, and reporting is required, along with a Bachelor's degree in Business Administration, Marketing, or a related field. Joining us means being part of a rapidly growing company that is at the forefront of digital trust and data-driven decisions. You will have the opportunity to collaborate with passionate professionals in a supportive and innovation-driven environment. Working with marquee clients across sectors such as BFSI, IT, Healthcare, and more will provide valuable experience. Competitive compensation and career advancement opportunities await you in our dynamic organization.,