Client Service & Operations Executive

Company Description:

Garg Waterproofing Company is a privately owned company in the field of waterproofing and rehabilitation industry. With 25 years of experience, GWC provides world-class services to protect client properties from climatic conditions and enhance durability. Quality assurance is integral to GWC systems and processes, emphasizing continuous improvement to be a reliable partner to various construction professionals.

Position: Client Service & Operations Executive

Location: New Delhi, India

Responsibilities

1) New Lead Filtering & Management

• Evaluate and filter incoming leads from online channels.
• Maintain proper records and follow-up schedules.

2) After-Project Service Coordination

• Handle after-sales service calls .
• Ensure quick response and resolution for client needs.

3) Stock Dispatch & On-Site Material Tracking

• Maintain inventory and record stock movements for each project.
• Coordinate with site teams for material dispatch and usage updates.

4) Client Interaction & Communication

• Serve as a frontline contact for clients with good communication skills.
• Maintain a professional approach during calls and site interactions.

5) Reporting & Documentation

• Prepare basic reports using Excel and PowerPoint.
• Use ChatGPT and other digital tools for efficiency in work.

Criteria/Eligibility:

• Basic to medium proficiency in English (written & spoken).
• Good communication and client-handling skills.
• Proficiency in MS Excel, PowerPoint, and digital tools.
• Prior experience in client service, operations, or site coordination preferred.
• Must have a Laptop

Compensation: Rs.15000/- to Rs.25000/- per month based on experience and skill set.