Client Service Manager

About the client: Award winning and leading Experiential Marketing / event management / integrated marketing firm, specializing in end-to-end experiential and event solutions, from corporate activation and exhibitions to live concerts.

Job Description:

We are seeking a proactive and client-oriented Client Servicing Manager with stellar experience in events, experiential marketing or retail activation. This role is ideal for someone who thrives in a fast-paced environment and possesses a strong background in client relationship management, event execution, and strategic planning.

As a Client Servicing Manager, you will play a critical role in managing end-to-end client engagement from understanding client briefs to ideation, planning, execution, and post-event deliverables. You will be the primary point of contact for key clients, ensuring that every activation, conference, or corporate event is delivered flawlessly and with impact.

Responsibilities

• Act as the lead point of contact for assigned clients and ensure long-term, successful relationships.
• Understand client requirements thoroughly and translate briefs into unique, creative and strategic solutions in Experiential Marketing / Brand Activation / Events / Seminars / Conference / Retail Activation.
• Collaborate closely with internal teams including creative, production, operations, and logistics to ensure timely and quality execution.
• Handle end-to-end event execution: venue coordination, budgeting, vendor negotiation, production planning, and on-ground supervision.
• Present event proposals, pitch ideas, and lead client meetings and presentations.
• Monitor project timelines, budgets, and deliverables to ensure alignment with client expectations.
• Troubleshoot on-ground issues and ensure seamless experiences during event execution.
• Continuously explore opportunities to up-sell and cross-sell event services to existing clients.
• Conduct post-event analysis and ensure feedback is gathered for continuous improvement.

Minimum qualifications

• Bachelor's degree in Business, Marketing, Event Management, or related field.
• 5-10 years of experience in client servicing/account management in events, experiential marketing, or brand activations.

Preferred qualifications

• Demonstrated success in managing multiple large-scale events / IP Events and high-profile clients.
• Strong understanding of experiential marketing trends, formats, and audience engagement strategies.
• Hands-on experience in budgeting, vendor management, and event logistics.
• Exceptional communication, negotiation, and interpersonal skills.
• Ability to multitask, work under pressure, and adapt to changing priorities.
• A self-starter with high ownership, accountability, and attention to detail.