Client Service Executive

Inter Department 1) With Web team , Sharing Issues with Client websites who are part of AMC, Checking with team and following up on the same, Ensuring client is given an Update on the status 2) With web Team , Ensuring We have Communicated the Requirement given to Web from client, Taking follow ups on client approvals in order to proceed ahead with web Projects . SEO 1) To communicate with Clients with the SEO team has to get communicated, if anything is needed approvals the same needs to be taken , again follow-ups where required 2) To ensure, We are following the SEO pattern flow 1) Onboarding 2) Keyword suggestion 3) Keyword Finalisation from client , 4) Baseline report, 5) On page creation 6) On page checking 7) On page Sending for approval 8) On page implementation - web 9) web technical if any - web / SEO coordination 10) Ranking Reports Mailbox management 1) checking emails on regular Basis 2) Ensuring each Email has TAT of 24 hours , except on weekends/ Holidays 3) Communicating emails which have come only on mailbox to respective Clikcup Task, Disucsion if any with relevant team . Client Meetings 1) Introducing Self, About the company and the services , How long we have been industry .No of clients we have Industries we cater to , regions we cater to , About being a Singpore based company , growth Story 2) Giving Visiting card , taking one as well if not the relevant details, email id , name number 3) Discussing The Need, Solutions we can offer 4) Discussing when next will be send out a communication , and when can we discuss it with the client over ameeting or call Whatsapp Texts 1) Replying to whatsapp msgs , As and when required atleast within 30 min to 1 hour 2) checking relevant stuff with teams , and then giving appropriate information to clients Review meetings 1) setting up review meetings to discuss what work was done , what are next steps if any concerns to be addressed in the meeting