Client Service Executive

Role Overview: As a Client Service Manager, your main responsibility will be to ensure clients receive exceptional service while supporting the business's sales goals. You will work directly with clients and oversee a team of Client Service Representatives. Your role will also involve developing and implementing client service strategies to increase sales and provide a positive experience for all clients. Key Responsibilities: - Interact with clients and build strong relationships with them, ensuring their needs are met. - Act as a bridge between clients and agency stakeholders. - Write detailed brand and campaign briefs for smooth execution. - Develop and oversee the implementation of client service protocols. - Resolve complex client problems or disputes professionally. - Coach and support team members to help them achieve clients" goals. - Maintain records and documentation of client interactions. - Create monthly and quarterly reports to track key performance indicators and identify areas for improvement. Qualifications Required: - 1-3 years of prior experience in client-facing roles. - Excellent communication skills and the ability to anticipate clients" needs. - Strong analytical thinking skills with experience in Performance Marketing. - Effective problem-solving skills and sound judgement. - Superior organizational and time management abilities. - Innovative and creative thinking skills to enhance the client experience. - Ability to speak a second language is an asset.,