Client Service Executive

Job Description

Eligibility Criteria: For Female Employee shift time is 10:00 AM to 7:00 PM and For Male Employee Shift time is 2:00 PM to 11:00 PM. Demands willingness to travel as and when required. Roles and Responsibilities: As a primary POC for the client, the Account Manager is responsible for the overall health of the portfolio assigned Influence key performance metrics of the portfolio- Usage Metrics, MRR (Monthly Recurring Revenue), NPS (Net Promoter Score) & Retention Use a consultative approach to help clients grow their business using Petpooja products & services Ensure timely renewals of products & services Do a need/opportunity analysis to Up-sell/Cross-sell the relevant products Collaborate with Internal Teams to ensure top-notch service & support Give market insights/feedback of the product to the Tech team to enhance the product offerings Generate referral leads from your existing portfolio of clients Requires exceptional presentation & people skills to navigate different customer challenges. Additional Qualification and Skills: Ability to plan, manage & report on business metrics