Client Service Executive

0 - 31 years

2 - 3 Lacs

Posted:1 day ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Responding to customer queries via voice calls ensures direct communication, essential for a voice process role. Asking targeted questions reflects the analytical approach needed to identify the root cause quickly. Collaborating with internal teams for escalation addresses the need for teamwork in resolving complex issues. Documenting interactions and resolutions supports maintaining accurate records for quality assurance and process improvement. The ability to communicate in multiple languages, including English, Hindi, and a vernacular language, is critical for effective voice-based customer interaction in diverse regions. Willingness to work in rotational shifts, including weekends and public holidays, shows the role’s alignment with customer support demands.

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