Client Service Executive

Job Title: Squad Manager Location: Kochi / Remote Employment Type: Full-time About the Role: The Squad Manager plays a central role in ensuring smooth operations between clients and our creative team. You’ll act as the bridge between clients, designers, and editors — managing project requests, tracking progress, ensuring timely delivery, and maintaining the highest standards of communication and quality. Your goal: Keep the Squad running efficiently and every delivery on point. Key Responsibilities Client Request Management: Receive and review new design or video requests from clients, ensuring all required details and assets are available before assigning work. Task Assignment & Coordination: Assign tasks to the appropriate designer or editor based on workload and skill set. Track progress and ensure work is delivered within deadlines. Workflow Management: Monitor the project pipeline across all stages (New Request → Review → Lineup → Assigned → In Progress → For Review → Completed). Delivery & Quality Control: Review outputs before delivery to ensure quality and alignment with client requirements. Communication Bridge: Act as the main point of contact between the client and creative team — ensuring clarity, timely feedback, and smooth collaboration. Performance Tracking: Keep daily/weekly reports of work completed, pending tasks, and bottlenecks. Suggest improvements to optimize turnaround time and quality. Key Skills & RequirementsStrong communication and coordination skills. Experience in managing creative or production teams (designers/editors preferred). Excellent organizational and multitasking abilities. Ability to prioritize and handle multiple projects simultaneously. Familiarity with tools like ClickUp, Notion, Slack, or similar task management systems. A keen eye for design or content quality (bonus point if you have a creative background). Preferred Experience1–3 years in project management, client servicing, or creative operations. Previous experience in an agency, design studio, or marketing team. What We OfferA collaborative and creative work environment. Opportunities to grow within a fast-scaling creative tech brand. Work flexibility and exposure to diverse brands and projects.