Client service Analyst

Job Summary

As a service specialist in Supply Chain Finance, you will provide account maintenance and invoice inquiry support to suppliers enrolled in Trade & Working Capital products in Europe, Middle East Africa (EMEA), and Western Hemisphere (WHEM) regions. You will learn new skills to understand and meet the needs of our suppliers and internal partners. Candidate will be expected to meet defined call center performance goals on all parameters inclusive of efficiency, client satisfaction, quality and controls.

Job Responsibilities

• Share invoice status and service all maintenance related activities, inclusive of bank account updates, Expansions, suspensions, Terminations, and updates to Authorized signers as well as primary and legal contacts
• Resolve all Supplier inquiries within SLAs by coordinating with internal teams and sharing timely status updates with interested parties
• Proactively communicate and escalate aging and sensitive supplier issues
• Share information on identified supplier issues or product deficiencies and recommend process improvement ideas to enhance the service experience
• Serve as peer coach to other employees. Share best practice samples with newly hired employees, or analyst learning new tasks
• Ensure proper handling and disposition of case tracking records
  

Required Qualifications, Capabilities, And Skills

• English proficiency
• Excellent written, verbal and interpersonal skills
• Effective problem solving, with ability to make decisions mitigating risk
• Effective time management and organizational skills with ability to multitask and prioritize sensitive cases
  

Preferred Qualifications, Capabilities, And Skills

• JPMorgan Access or Trade & Working Capital Experience
  

Required Or Additional Information

• Rotational shift
  

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.