Client Retention & Implementation Manager

Lytegen

3 - 6 years

5 - 8 Lacs

chandigarh

Posted:Just now| Platform:

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Skills Required

bpo voice process ticketing client retention customer retention back office customer support scheduling management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Overview

Act as the
Project Manager for assigned customers
during the pre install phase
Call US homeowners to confirm and reschedule site surveys and installations
Proactively manage customer expectations around timelines and delays
Handle frustrated or cancellation prone customers and
retain projects before installation
Communicate next steps clearly and confidently to maintain customer trust
Coordinate internally with operations, scheduling, and field teams
Document conversations and project updates accurately
Ensure projects move forward without customer drop off

equired Experience and Skills

3 to 6+ years of experience in US or UK voice process
Prior experience in
customer retention, save desk, escalations, renewals, or high ticket appointment setting
Experience owning customer communication end to end
Excellent spoken English with a
neutral international accent
Strong objection handling and de escalation capability
Ability to communicate with authority while maintaining empathy
Comfortable managing multiple customers and timelines simultaneously
Stable work history in international BPO or customer facing roles

What This Role Is NOT

Not entry level
Not back office or non voice
Not basic customer support or script reading

tenure, maturity, and ownership mindset

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