Client Relationship Manager

Timing Technologies India Private Limited is a SEI-CMMI Level 3 appraised, ISO 9001:2015 & ISO 27001:2013 Certified Company. Timing India is a tech company established in 2009, powered by individuals who are trained and primed in modern technological practices, exceeding our knowledge with time, working to outrun the client’s expectations. We are the industry’s leading timing services provider, trusted by businesses worldwide, be it small or large. The products and solutions designed by us are fit-for-purpose, that streamline processes - all within a controlled, secure, and audit-ready cloud platform. We seek individuals who are goal-driven, innovative, and tech savvy. We aspire to make creative minds come together.

Come join us at http://timingindia.careersitemanager.com/ For more information, visit www.timingindia.com

Job Description

Key Responsibilities:

• Serve as the primary point of contact for B2B and B2C clients, ensuring their satisfaction, resolving any issues, and improving engagement.
• Build strong relationships with Clients and proactively identify opportunities to enhance the client experience and create value for their business objectives.
• Manage multiple client accounts simultaneously, ensuring timely support.
• Analyze client data and feedback to provide actionable insights that support both B2B and B2C
• Identify and prospect new clients through market research, networking, cold calling. Develop and maintain a pipeline of potential clients and consistently work towards closing new deals.
• Act as a liaison between clients and technical or product teams to ensure that client feedback is incorporated into future product improvements.
• Work with clients to understand their business objectives and develop strategic account plans to meet these goals.
• Help clients adopt new features and solutions that align with their changing needs. Maintain an ongoing understanding of the client’s business environment, competitors, and industry trends to offer proactive solutions.
• Work closely with the Internal teams , marketing, and sales teams to align strategies and deliver tailored solutions to clients.
• Provide feedback to product teams based on client interactions to help shape product roadmaps and feature development.

Qualifications:

• Bachelor’s degree in business, Marketing, or related field
• Strong understanding of CRM systems and processes
• Excellent communication ,interpersonal skills and ability to manage multiple priorities and meet deadlines
• Problem-solving skills with a customer-centric approach

Additional Information:

• Experience: 2 to 3 Years

Notice Period: 0 -15 days.

• Location: Hyderabad

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Monday to Friday
• Morning shift

Work Location: In person