Client Relationship Manager

About the Role

IT Services - CRM

Location: Chennai/Mumbai/Bangalore/Delhi/Hyderabad

The role involves maintaining and establishing business relationships between the company and its clients, developing IT projects to meet business needs, and ensuring timely delivery of IT initiatives related to customer services.

Responsibilities

• Maintain and establish business relationship between the company and its clients
• Develop company’s IT projects to meet adequately all business needs of the assigned clients
• Ensure all IT initiatives relating to customer services are met timely enough
• Ensure all IT projects are streamlined towards prescribed budget
• Lead other IT members of staff in actualizing the company’s goal towards better service delivery
• Oversee and manage activities of other IT staff members to ensure all work is in line with laid down procedures outlined by the organization
• Report activities directly to the account director, regarding the status of any client-related transaction
• Advocate the needs and expectations of the client to ensure compliance by top management towards achieving customer satisfaction, which is the sole goal of the organization

Qualifications

• Minimum 3 to 5 years of experience in IT project management or client relationship roles
• Proven experience in client relationship management and delivering IT projects on schedule and within budget
• Strong leadership skills with experience managing and directing IT teams
• Excellent communication skills with the ability to effectively advocate client needs and report to senior management

Required Skills

• Experience: 5 to 8 years

Preferred Skills

• Strong leadership skills
• Excellent communication skills