About Us Kirana Club is India's largest community of kirana stores, connecting over 3 million kirana store owners across the country. We are on a mission to empower small retailers with news, knowledge, and opportunities that drive growth. We bring together brands, wholesalers, and retailers on one seamless platform. We're on a mission to revolutionize general trade in India, and we're expanding at an incredible pace! Role Overview We are looking for a Finance Operations Manager to own billing, reconciliation, and cash-flow insights. Location: Bangalore Key Responsibilities Invoice Reconciliation: Oversee automated invoice generation for e-commerce orders; validate invoices and coordinate GST filings with the outsourced partner. Reconciliations: Reconcile COD receipts (3PLs) and gateway settlements; track returns/refunds and adjust seller payouts. Payouts: Compute and execute seller payouts after take-rate and logistics deductions; manage fund flows. Reporting: Maintain cash-flow forecasts; build P&L and unit-economics dashboards. Automation: Create SOPs, Excel macros or integrations (Tally/Zoho/ERP); use light SQL/BI scripting for reconciliation and reports. Collaboration: Coordinate with 3PLs, product, tech, and outsourced accountants; surface insights on revenue leakage and return trends. Pricing Strategy Support: Analyze transaction data and profit margins to recommend take-rate and pricing Certifications: CA-Inter / ICWA-Inter minimum; CA/CPA or MBA (Finance) is a plus. Experience: 3-6 years in high-volume finance (e- commerce, marketplace, fintech, or logistics). Skills Advanced Excel (pivot tables, VLOOKUPs, macros). Experience with Tally, Zoho Books, or QuickBooks. Familiarity with payment gateway/3PL settlements; basic SQL/BI scripting. Strong communicator and proactive CTC: - 8-15 LPA Join us to build the finance engine of a rapidly scaling marketplace and drive real impact. (ref:iimjobs.com) Show more Show less
About Us Kirana Club is India's largest community of kirana stores, connecting over 3 million kirana store owners across the country. We are on a mission to empower small retailers with news, knowledge, and opportunities that drive growth. We bring together brands, wholesalers, and retailers on one seamless platform. We're on a mission to revolutionize general trade in India, and we're expanding at an incredible pace! Role Overview We are looking for a Finance Operations Manager to own billing, reconciliation, and cash-flow insights. Location: Bangalore Key Responsibilities Invoice Reconciliation: Oversee automated invoice generation for e-commerce orders; validate invoices and coordinate GST filings with the outsourced partner. Reconciliations: Reconcile COD receipts (3PLs) and gateway settlements; track returns/refunds and adjust seller payouts. Payouts: Compute and execute seller payouts after take-rate and logistics deductions; manage fund flows. Reporting: Maintain cash-flow forecasts; build P&L and unit-economics dashboards. Automation: Create SOPs, Excel macros or integrations (Tally/Zoho/ERP); use light SQL/BI scripting for reconciliation and reports. Collaboration: Coordinate with 3PLs, product, tech, and outsourced accountants; surface insights on revenue leakage and return trends. Pricing Strategy Support: Analyze transaction data and profit margins to recommend take-rate and pricing Certifications: CA-Inter / ICWA-Inter minimum; CA/CPA or MBA (Finance) is a plus. Experience: 3-6 years in high-volume finance (e- commerce, marketplace, fintech, or logistics). Skills Advanced Excel (pivot tables, VLOOKUPs, macros). Experience with Tally, Zoho Books, or QuickBooks. Familiarity with payment gateway/3PL settlements; basic SQL/BI scripting. Strong communicator and proactive CTC: - 8-15 LPA Join us to build the finance engine of a rapidly scaling marketplace and drive real impact. (ref:iimjobs.com)
About Kirana Club Kirana Club is India’s largest community of kirana stores, connecting over 3 million kirana store owners across the country. We are on a mission to empower small retailers with news, knowledge, and opportunities that drive growth. We bring together brands, wholesalers, and retailers on one seamless platform. We're on a mission to revolutionize general trade in India, and we're expanding at an incredible pace! About the Role We’re hiring a Customer Support Manager to lead and coordinate our retailer support operations. You will be responsible for overseeing the support workflow and ensuring high-quality resolution through the team. Responsibilities Manage day-to-day operations of the chat support team Drive timely closure of escalations raised by retailers Coordinate with internal teams (ops, tech, brands) for resolution and feedback loops Track key metrics like TAT, response quality, and CSAT Identify gaps in support processes and implement improvements Guide and support the team to maintain service excellence Requirements 1–2 years of experience in customer support, operations, or program management (preferably in e-commerce or high-growth startups) Strong communication and coordination skills Fluency in Hindi is required (our retailer base is primarily Hindi-speaking) Process-oriented mindset with high ownership Must be based in Bangalore and open to working from office Location: HSR Layout, Bangalore Work Type: Full-time, In-office
You will be joining Kirana Club, India's largest community of kirana stores, connecting over 3 million kirana store owners nationwide. The mission is to empower small retailers with news, knowledge, and opportunities that spur growth. By bringing together brands, wholesalers, and retailers on a unified platform, we aim to revolutionize general trade in India with rapid expansion. As a Finance Operations Manager based in Bangalore, your primary responsibilities will include overseeing billing, reconciliation, and providing insights into cash-flow. You will be required to manage automated invoice generation for e-commerce orders, validate invoices, and coordinate GST filings with external partners. Additionally, you will be responsible for maintaining cash-flow forecasts, developing P&L and unit-economics dashboards, and implementing automation through SOPs, Excel macros, or integrations like Tally, Zoho, or ERP systems. Proficiency in light SQL/BI scripting for reconciliation and reporting purposes is also expected. Collaboration is key in this role as you will need to coordinate with 3PLs, product, tech teams, and outsourced accountants to surface insights on revenue leakage and return trends. Your role will also involve supporting pricing strategy by analyzing transaction data and profit margins to recommend take-rate and pricing optimizations. To qualify for this position, you should have a minimum of CA-Inter/ICWA-Inter certifications, with CA/CPA or MBA in Finance considered a plus. A background of 3-6 years in high-volume finance, particularly in e-commerce, marketplace, fintech, or logistics sectors, is required. Proficiency in Advanced Excel with pivot tables, VLOOKUPs, and macros, along with experience in Tally, Zoho Books, or QuickBooks is necessary. Strong communication skills and a proactive problem-solving approach are essential for success in this role. The compensation offered for this position is in the range of 8-15 LPA. Join us at Kirana Club and be part of building the finance engine of a rapidly scaling marketplace, contributing to real impact and growth.,
You will be playing a crucial role in revolutionizing the FMCG landscape in India by joining our team at Kirana Club. Your relentless effort and dedication will be the driving force behind our growth and success. As a part of our team, you will have the opportunity to take on a career-defining role where you will represent Kirana Club and establish enduring relationships with our FMCG clients. Our track record includes earning the trust of industry leaders such as Mondelez, Marico, P&G, Godrej, and more. You will be contributing to impactful work by being involved in a groundbreaking product that is reshaping the FMCG industry. Your responsibilities will include leading the customer success strategy, devising and executing a holistic plan that aligns with our business objectives. You will be focused on driving customer adoption and retention by enhancing their engagement with our platform and decreasing churn rates through efficient onboarding, training, and support. Building and nurturing strong relationships with key decision-makers at our FMCG clients will be a key aspect of your role, where you will understand their requirements and challenges. Additionally, you will leverage customer data to derive strategic insights, identify trends, and suggest improvements that will contribute to product enhancement and strategic decision-making. We are seeking a candidate who holds an MBA with 2-4 years of relevant work experience or a Tier 1 UG with 4-6 years of relevant work experience. Your ability to initiate, cultivate, and manage intricate projects while driving process efficiencies will be valued. A strong inclination towards research, analytics, and constructing compelling narratives is essential. Excellent written and verbal communication skills are a must, along with exposure to media and measurement. If you are ready to bring your hustle and passion to the table, we encourage you to apply now and be a part of our dynamic team at Kirana Club. To expedite the process, please fill out this form: https://forms.gle/sEzxrt8tPCcGw5ys8. We are expecting a high volume of applications and encourage you to stand out by finding a direct way to connect with us.,
Location: Bangalore Role Overview Own the end-to-end post-purchase journey for our marketplace by driving both seller dispatch readiness and 3PL performance: packing → pickup → in-transit → delivery → returns → claims → customer ticket closure. Ensure reliability, cost efficiency, and a smooth retailer experience. Key Responsibilities Oversee seller-side dispatches: timely packing, order readiness, and minimal post-order OOS. Manage 3PL relationships and hold them accountable on pickup/delivery SLAs, cost, and quality. Optimise allocation, reduce transit exceptions, damages, and returns. Partner with Ops & CS to lower contact rate, resolve WISMO issues, and ensure timely ticket closure. Track penalty recovery, claims realisation, and highlight leakage (lane delays, packer/station misses, weight mismatches). Requirements 4–7 years in e-commerce logistics, 3PL operations, or supply chain. Strong understanding of seller dispatch operations, 3PL contracts, OTD, RTO, and cost levers. Proficient with dashboards, Excel/Sheets; SQL/BI a plus. Bias for action, strong vendor management, and structured problem-solving.
You will be responsible for owning the end-to-end post-purchase journey for our marketplace in Bangalore. Your main focus will be on driving seller dispatch readiness and 3PL (third-party logistics) performance, including packing, pickup, in-transit management, delivery, returns, claims, and customer ticket closure. Your goal is to ensure reliability, cost efficiency, and a seamless retailer experience. Your key responsibilities will include overseeing seller-side dispatches to ensure timely packing, order readiness, and minimal post-order out-of-stock situations. You will also be managing 3PL relationships, holding them accountable for pickup/delivery service level agreements (SLAs), cost management, and service quality. Additionally, you will work on optimizing allocation, reducing transit exceptions, damages, and returns. It will be essential to collaborate with Operations and Customer Service teams to lower contact rates, resolve WISMO (Where is My Order) issues, and ensure timely closure of customer tickets. You will also be responsible for tracking penalty recovery, claims realization, and identifying any leakage issues such as lane delays, packer/station misses, and weight mismatches. To be successful in this role, you should have at least 4-7 years of experience in e-commerce logistics, 3PL operations, or supply chain management. A strong understanding of seller dispatch operations, 3PL contracts, on-time delivery (OTD), return to origin (RTO) processes, and cost optimization strategies is required. Proficiency in working with dashboards, Excel/Google Sheets is essential, and knowledge of SQL/Business Intelligence tools would be a plus. You should possess a bias for action, excellent vendor management skills, and a structured approach to problem-solving.,
You will be responsible for managing the end-to-end post-purchase journey on our marketplace in Bangalore. This includes overseeing seller dispatch readiness and 3PL performance, encompassing packing, pickup, in-transit management, delivery, returns, claims, and customer ticket closure. Your primary focus will be to ensure reliability, cost efficiency, and a seamless retailer experience. Your key responsibilities will involve supervising seller-side dispatches to ensure timely packing, order readiness, and minimal out-of-stock situations post-order. You will also be tasked with managing 3PL relationships, holding them accountable for pickup/delivery service level agreements (SLAs), cost effectiveness, and service quality. Furthermore, you will work towards optimizing allocation, reducing transit exceptions, damages, and returns. Collaboration with Operations and Customer Service teams will be essential to lower the contact rate, address WISMO (Where Is My Order) issues, and ensure timely closure of customer tickets. You will be required to track penalty recovery, claims realization, and identify areas of leakage such as lane delays, packer/station misses, and weight discrepancies. To excel in this role, you should have at least 4-7 years of experience in e-commerce logistics, 3PL operations, or supply chain management. A solid understanding of seller dispatch operations, 3PL contracts, on-time delivery (OTD), return to origin (RTO) processes, and cost optimization strategies is crucial. Proficiency in working with dashboards, Excel/Google Sheets is necessary, while knowledge of SQL/Business Intelligence tools would be advantageous. A proactive attitude, effective vendor management skills, and a structured problem-solving approach will be key to your success in this position.,
About Us Kirana Club is Indias largest community of kirana stores, connecting over 3 million kirana store owners across the country. We are on a mission to empower small retailers with news, knowledge, and opportunities that drive growth. We bring together brands, wholesalers, and retailers on one seamless platform. We&aposre on a mission to revolutionize general trade in India, and we&aposre growing at an incredible pace! User growth, engagement, brands, revenue - we are creating new records EVERY MONTH.. Role Overview We are looking for a detail-oriented and execution-focused Growth Manager . This role blends analytical thinking with operational excellence and product management, making it ideal for someone who thrives on fast execution, tracking performance, and driving experimentation. Key Responsibilities Campaign Execution: Drive day-to-day operations of growth campaigns across channels like push notifications, WhatsApp, and in-app messaging. Performance Tracking: Monitor campaign metrics (open rates, CTRs, conversions), generate reports, and work with the growth and analytics teams to derive actionable insights. Experimentation: Set up and track A/B tests to optimize campaign performance and user engagement. Cross-Functional Collaboration: Work closely with copywriters, designers, and product managers to bring growth ideas to life. Take ownership of product-related initiatives such as managing feature rollouts, collecting user feedback, and coordinating launch plans. Required Skills & Experience 1-2 years of experience in growth, marketing operations, or analytics in a high-growth tech startup Strong proficiency in Hindi with the ability to write for a Bharat audience. Experience working with campaign tools (e.g., MoEngage, WebEngage, CleverTap, or similar). Experience in writing high-impact, short-form content like push notifications, ad copies, and WhatsApp messages. Basic understanding of data and performance metrics to optimize messaging. Experience with Canva or similar tools is a plus. Location & Work Setup Work Location : HSR Layout, Bangalore. Work Type : Full-time, Work from Office. Work Days : Monday - Friday Why Join Us Opportunity to impact millions of kirana stores across India. Work directly with the growth lead on high-impact projects. Be part of a fast-growing platform in the retail tech space. If you&aposre passionate about building growth engines, supporting product development, and solving operational challenges with data, wed love to hear from you! Show more Show less
About Us Kirana Club is Indias largest community of kirana stores, connecting over 3 million kirana store owners across the country. We are on a mission to empower small retailers with news, knowledge, and opportunities that drive growth. We bring together brands, wholesalers, and retailers on one seamless platform. We&aposre on a mission to revolutionize general trade in India, and we&aposre expanding at an incredible pace! About the role Indias FMCG decisions are made on shop counters, by retailers who weigh trust, margins, speed of rotation, schemes, and what their customers ask for. Your job is to decode why retailers interact with campaigns, what actually changes their stocking behavior, and how brands can earn a permanent slot on the shelf. Youll turn campaigns into conversations and research into roadmaps - for brands and for millions of kirana stores. What youll do 1.Campaign Ops & Analytics Launch and scale high-impact FMCG campaigns that reach Indias kirana counters- track live and iterate fast. Decode what truly moves the shelf - packs, price points, and trade schemes - and tell brands what to double down on. Turn raw data into sharp Sheets/Excel scorecards - spot trends early, prove impact (clicks, intent fills, repeat interactions) Run smart experiments & evaluate campaign performance: Test timing, creative, hooks, and CTAs to learn what actually nudges stocking and reorders. Unlock reach, impressions, CTRs, VTRs, and much more to continuously optimize the campaign 2.Primary Research (Retailer Surveys) Design crisp, bilingual (Hindi/English) retailer surveys that feel native at the counter - probe real preferences, price ladders, and scheme pull. Keep the signal clean - track completes, weed out speeders/straight-liners, and protect data integrity. Turn answers into action - tight insight notes that say what retailers love, what to fix, and what to scale for sales lift. 3.Cross-functional & Client Partner with Product/Engineering/Design to make the campaign & surveys live & to ensure trackability Collaborate with Creator Ops/Marketing on asset A/Bs and placements Lead client readouts and weekly status with zero-surprise execution - you will be exposed to business leaders representing Indias top FMCGs Must-have skills 1-2 years in digital analytics and/or consumer research (FMCG/retail/marketplaces preferred) Advanced Google Sheets/Excel (pivots, nested formulas, charts); comfort with Mixpanel/WebEngage (funnels, cohorts, events, properties) Experimentation mindset; ability to size impact and recommend next steps Survey craft end-to-end (sampling, quotas, scripting, QC, analysis) in Hindi & English Strong communication who turns metrics into simple, visual narratives for non-tech stakeholders Nice-to-have Apps Script automation for reporting; basic Python/R (optional) Mobile app analytics QA (deeplinks, UTMs, redirections) FMCG trade exposurekirana context, retailer vernacular Light design chops for tidy charts (Slides/Canva/Figma) If unlocking Indias kirana economy excites you - and you want your insights to change what millions of people buy every day - this is your seat at the counter. Show more Show less
Location: Bangalore | HSR Layout Role Overview Own the end-to-end post-purchase journey for our marketplace by driving both seller dispatch readiness and 3PL performance: packing → pickup → in-transit → delivery → returns → claims → customer ticket closure. Ensure reliability, cost efficiency, and a smooth retailer experience. Key Responsibilities Oversee seller-side dispatches: timely packing, order readiness, and minimal post-order OOS. Manage 3PL relationships and hold them accountable on pickup/delivery SLAs, cost, and quality. Optimise allocation, reduce transit exceptions, damages, and returns. Partner with Ops & CS to lower contact rate, resolve WISMO issues, and ensure timely ticket closure. Track penalty recovery, claims realisation, and highlight leakage (lane delays, packer/station misses, weight mismatches). Requirements 4–7 years in e-commerce logistics, 3PL operations, or supply chain. Strong understanding of seller dispatch operations, 3PL contracts, OTD, RTO, and cost levers. Proficient with dashboards, Excel/Sheets; SQL/BI a plus. Bias for action, strong vendor management, and structured problem-solving.
Location: Bangalore | HSR Layout Role Overview Own the end-to-end post-purchase journey for our marketplace by driving both seller dispatch readiness and 3PL performance: packing ? pickup ? in-transit ? delivery ? returns ? claims ? customer ticket closure. Ensure reliability, cost efficiency, and a smooth retailer experience. Key Responsibilities Oversee seller-side dispatches: timely packing, order readiness, and minimal post-order OOS. Manage 3PL relationships and hold them accountable on pickup/delivery SLAs, cost, and quality. Optimise allocation, reduce transit exceptions, damages, and returns. Partner with Ops & CS to lower contact rate, resolve WISMO issues, and ensure timely ticket closure. Track penalty recovery, claims realisation, and highlight leakage (lane delays, packer/station misses, weight mismatches). Requirements 47 years in e-commerce logistics, 3PL operations, or supply chain. Strong understanding of seller dispatch operations, 3PL contracts, OTD, RTO, and cost levers. Proficient with dashboards, Excel/Sheets; SQL/BI a plus. Bias for action, strong vendor management, and structured problem-solving. Show more Show less
Role Overview: You will be joining Kirana Club, India's largest community of kirana stores, connecting over 3 million kirana store owners nationwide. The mission is to empower small retailers with news, knowledge, and opportunities that spur growth. By bringing together brands, wholesalers, and retailers on a unified platform, we aim to revolutionize general trade in India with rapid expansion. Key Responsibilities: - Overseeing billing, reconciliation, and providing insights into cash-flow. - Managing automated invoice generation for e-commerce orders, validating invoices, and coordinating GST filings with external partners. - Maintaining cash-flow forecasts, developing P&L and unit-economics dashboards, and implementing automation through SOPs, Excel macros, or integrations like Tally, Zoho, or ERP systems. - Proficiency in light SQL/BI scripting for reconciliation and reporting purposes. - Coordinating with 3PLs, product, tech teams, and outsourced accountants to surface insights on revenue leakage and return trends. - Supporting pricing strategy by analyzing transaction data and profit margins to recommend take-rate and pricing optimizations. Qualifications Required: - Minimum of CA-Inter/ICWA-Inter certifications, with CA/CPA or MBA in Finance considered a plus. - Background of 3-6 years in high-volume finance, particularly in e-commerce, marketplace, fintech, or logistics sectors. - Proficiency in Advanced Excel with pivot tables, VLOOKUPs, and macros, along with experience in Tally, Zoho Books, or QuickBooks. - Strong communication skills and a proactive problem-solving approach are essential for success in this role. Additional Details: The compensation offered for this position is in the range of 8-15 LPA. Join us at Kirana Club and be part of building the finance engine of a rapidly scaling marketplace, contributing to real impact and growth.,
You will be joining Kirana Club as an Operations Management Trainee (Intern) where you will have the opportunity to work closely with the Operations team and gain hands-on exposure to supply chain, logistics, and support functions. Your role will involve resolving escalations, optimizing support processes, and leading projects to enhance customer experience and delivery success rates. If you have a strong analytical mindset, high ownership attitude, and excellent communication skills in Hindi and English, this role is perfect for you. **Key Responsibilities:** - Drive timely closure of escalations across customers and brand partners. - Resolve edge cases through proactive follow-ups with internal teams (3PL, sellers, finance). - Track and optimize the support process to reduce TAT and minimize repeat escalations. - Manually reconcile operational and financial data in complex support scenarios. - Lead short-term projects aimed at improving customer experience and boosting delivery success rates. **Qualifications Required:** - Education: MBA/B.Tech from Tier 1/Tier 2 colleges. - Strong analytical thinking with the ability to navigate ambiguity. - High ownership attitude and a bias for action in solving tough ops challenges. - Good communication skills in Hindi and English and stakeholder management. In this internship based in HSR Layout, Bangalore, with a stipend ranging from 25,000 to 30,000 per month, you will have the opportunity to work on high-impact problems alongside the core ops and leadership teams. There is a pathway to a full-time role with significant ownership and learning, and the potential to lead an entire vertical if you excel during the internship period. If you are ready to make a real impact and be part of the mission to transform retail across Bharat, apply now and seize the opportunity to contribute to the revolutionizing of general trade one store at a time with Kirana Club.,
We are looking for an execution-driven professional to own the end-to-end post-purchase journey for our marketplace. This role covers seller dispatch readiness, 3PL performance, and exception management to deliver a reliable, cost-efficient, and seamless retailer experience. Key Responsibilities Seller Ops : Ensure timely dispatch, accurate invoicing/weight, packaging quality, and compliance with SLAs. 3PL Management : Oversee first-mile to last-mile delivery, monitor SLAs (OTD, RTO, transit TAT), and drive cost optimisation. Exception Handling : Analyse delays/returns/damages, implement fixes, and reduce WISMO contacts through proactive communication. Process Optimisation : Improve allocation logic, enforce packaging standards, and ensure quick closure of customer tickets. Analytics & Reporting : Build dashboards, track KPIs (OTD %, RTO %, NDR %, cost/shipment), and provide weekly/monthly business reviews. Requirements 4 to 10 years of experience in e-commerce logistics, supply chain, or 3PL operations. Strong knowledge of dispatch ops, 3PL SLAs, and cost levers. Skilled in analysing data (must have) Vendor management, negotiation, and problem-solving skills. Ability to thrive in a fast-paced, high-growth environment.
Roles and Responsibilities Manage client relationships to drive revenue growth through upselling, cross-selling, and retention strategies. Develop and execute sales plans to meet or exceed monthly targets for new business development. Provide exceptional client servicing by ensuring timely resolution of issues and delivering high levels of customer satisfaction. Collaborate with internal teams to identify opportunities for process improvements and implement changes that enhance overall efficiency. Analyze market trends and competitor activity to stay ahead in the industry. Desired Candidate Profile 1-6 years of experience in B2B sales, telesales, inside sales, relationship management, key account management, or a related field. Proven track record of meeting or exceeding sales targets consistently over time. Excellent communication skills with the ability to build strong rapport with clients at all levels.
Warehouse Manager Location: North Delhi (Rohini) Experience: 2–4 years Joining: Immediate / within 15 days About Kirana Club Kirana Club is India’s largest community of kirana stores, connecting over 3 million retailers across the country. We work with leading FMCG brands to help them engage with kiranas and grow their business. We also operate an e-commerce platform that makes it easier for kirana stores to discover and order products. We are a fast-growing startup driving efficiency and growth in India’s general trade. What You Will Do Manage end-to-end warehouse operations including receiving, storage, and dispatch Lead on-ground warehouse teams to ensure smooth workflows Maintain accurate inventory and oversee timely order fulfillment Coordinate with logistics partners and 3PL vendors Uphold safety, quality, and compliance standards Track performance metrics and drive process improvements What Makes You a Great Fit 2–4 years of experience in warehouse or logistics management Strong leadership and team management skills Excellent organizational and problem-solving abilities Familiarity with WMS tools and Excel-based reporting Why Join Us Be part of a fast-growing startup transforming India’s kirana ecosystem Work closely with senior leaders and drive operational excellence Grow your career in a collaborative, high-impact environment Compensation : 5–8 LPA