Senior Program Manager — Post-Purchase & 3PL Logistics

Location:

Own the end-to-end post-purchase journey for our marketplace by driving both seller dispatch readiness and 3PL performance: packing → pickup → in-transit → delivery → returns → claims → customer ticket closure. Ensure reliability, cost efficiency, and a smooth retailer experience.

• Oversee seller-side dispatches: timely packing, order readiness, and minimal post-order OOS.
• Manage 3PL relationships and hold them accountable on pickup/delivery SLAs, cost, and quality.
• Optimise allocation, reduce transit exceptions, damages, and returns.
• Partner with Ops & CS to lower contact rate, resolve WISMO issues, and ensure timely ticket closure.
• Track penalty recovery, claims realisation, and highlight leakage (lane delays, packer/station misses, weight mismatches).

• 4–7 years in e-commerce logistics, 3PL operations, or supply chain.
• Strong understanding of seller dispatch operations, 3PL contracts, OTD, RTO, and cost levers.
• Proficient with dashboards, Excel/Sheets; SQL/BI a plus.
• Bias for action, strong vendor management, and structured problem-solving.