Client Relationship Manager

Client Relations & Order Management Executive (Female)

Salary: ₹30,000 - ₹40,000 per month

One O Sports is a premium custom sportswear and cricket equipment manufacturer, renowned for delivering world-class products to elite clients across the globe. We specialize in high-end custom jerseys, team apparel, and premium sports gear, and we are now looking for a Client Relations & Order Management Executive (Female) to join our growing team.

Key Responsibilities:

• Client Handling & After-Sales Support:
• Ensure clients receive exceptional after-sales support, including addressing inquiries, resolving issues, and handling product-related concerns.
• Build long-term relationships with customers by providing personalized assistance and ensuring satisfaction.
• Keep clients updated on order status, delivery timelines, and any other relevant information.
• Follow up with clients post-purchase to ensure they are satisfied with the products and services.
• Order Management:
• Manage incoming orders and ensure all client specifications are met accurately.
• Track order progress and ensure timely delivery from production to shipping.
• Liaise with production and shipping teams to ensure orders are completed on time and to the highest quality standards.
• Maintain accurate order records and ensure that all data is properly updated in the system.
• Cross-Department Coordination:
• Collaborate with the sales, production, and shipping departments to ensure smooth order processing and timely client delivery.
• Monitor and manage customer expectations to ensure a seamless after-sales experience.

Required Skills & Qualifications:

• Strong communication and interpersonal skills with the ability to handle clients professionally.
• Experience in customer service or after-sales roles, preferably in a B2B or sports-related industry.
• Highly organized, with strong attention to detail for managing and tracking orders.
• Ability to multi-task and manage high volumes of orders while ensuring customer satisfaction.
• Proficient in CRM tools and order management systems.
• A proactive approach to solving problems and handling customer queries efficiently.
• Previous experience with order tracking, inventory management, or sales support is a plus.

Benefits:

• Competitive salary with performance-based incentives.
• Work in a dynamic, fast-paced environment with a supportive team.
• Opportunity for growth and development within a rapidly expanding company.
• Discounts on high-quality sports products.

How to Apply:
Send your resume to 7973531671 to apply for this role. We’re looking forward to hearing from you!

Job Type: Full-time

Pay: ₹35,000.00 - ₹40,000.00 per month

Work Location: In person