Client Relationship Manager

Job Description

Job Title: Client Relationship Manager (Female) Location: Kochi, Kerala Company: Maritus Events and Weddings India Pvt Ltd Employment Type: Full-Time Experience: Minimum 3 Years Salary: ₹4.2 LPA onwards About Us: Maritus Events and Wedding Planners is Kerala’s first exclusive wedding planning company, recognized for delivering extraordinary, luxury wedding experiences. With a reputation built on creativity, trust, and exceptional execution, we specialise in crafting unforgettable celebrations that reflect each couple’s unique story. Job Summary: We are looking for an experienced and client-focused Client Relationship Manager to join our team. This role is crucial in maintaining long-term relationships with our clients, ensuring high levels of satisfaction, and delivering a smooth, premium experience throughout the wedding planning journey. You will act as a key point of contact between clients and our internal teams. Key Responsibilities: Understand client expectations and ensure their needs are met at every stage of the planning process Act as the liaison between clients and internal teams (design, planning, sales) Provide timely updates, resolve concerns, and ensure consistent communication Handle changes or escalations with professionalism and problem-solving ability Ensure a high-quality, personalised client experience aligned with the Maritus brand Maintain accurate records of communication and feedback. Contribute to overall client satisfaction and retention strategies Required Qualifications & Skills: Minimum 3 years of experience in client servicing or relationship management (wedding/event/hospitality industry preferred) Excellent communication and interpersonal skills Attention to detail and ability to multitask in a dynamic environment Proficiency in Microsoft Office, email correspondence, and basic CRM tools Fluency in English, Malayalam & Hindi preferred. What We Offer: Salary: ₹4.2 Lakhs per annum A collaborative and inspiring work environment Opportunity to work with Kerala’s leading luxury wedding brand Exposure to handle high-profile Indian and international clients Career growth opportunities within the Maritus team If you're passionate about delivering exceptional service and building lasting client relationships, we invite you to be a part of our journey at Maritus Events and Wedding Planners .