Client Relationship Manager (CRM) in Kolkata

Job Title:

Location:

About EFRAC

EFRAC is a professionally managed organization with a strong footprint in client-centric services across regulated and knowledge-driven industries. We work closely with corporate and institutional clients, emphasizing long-term relationships, service excellence, and structured engagement models.

Company Website: https://efrac.org

Role Overview

Manager CRM

mature, people-oriented professional

Key Responsibilities

• Lead and manage the

  Customer Relationship Management function

  for assigned corporate clients
• Build and sustain

  long-term relationships with enterprise and institutional clients

• Handle

  client grievances and escalations

  , ensuring timely and satisfactory resolution
• Act as the primary point of contact for key clients, driving trust and engagement
  
• Conduct regular client interactions, reviews, and negotiations
  
• Lead, mentor, and guide a

  CRM / client servicing team

• Coordinate with internal stakeholders to ensure service quality and compliance
  
• Identify opportunities to enhance client experience and retention
  

Candidate Profile:

Education:

• B.Sc. / M.Sc. (Life Sciences or relevant discipline preferred)
  

Experience:

• 1215 years of experience in

  Client Relationship Management / CRM

• Prior experience handling

  corporate clients

  in regulated or service-driven environments

Industry Preference:

• Pharmaceutical
  
• Biotechnology
  
• Clinical Research
  
• Hospital / Healthcare
  

Key Competencies:

• Strong

  client interaction and negotiation skills

• Proven experience in

  grievance handling and escalation management

• Ability to

  lead and manage teams

• Excellent

  verbal and written communication skills in English

• Professional maturity and strong stakeholder management skills
  

Additional Criteria:

• Gender:

  Female candidates only

• Age: Up to

  45 years

• Immediate joiners or candidates with short notice preferred