Client Relationship Manager (CRM) in Kolkata

12 - 15 years

7 - 8 Lacs

Posted:13 hours ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Location:

About EFRAC

EFRAC is a professionally managed organization with a strong footprint in client-centric services across regulated and knowledge-driven industries. We work closely with corporate and institutional clients, emphasizing long-term relationships, service excellence, and structured engagement models.

Company Website: https://efrac.org

Role Overview

Manager CRM

mature, people-oriented professional

Key Responsibilities

  • Lead and manage the

    Customer Relationship Management function

    for assigned corporate clients
  • Build and sustain

    long-term relationships with enterprise and institutional clients

  • Handle

    client grievances and escalations

    , ensuring timely and satisfactory resolution
  • Act as the primary point of contact for key clients, driving trust and engagement
  • Conduct regular client interactions, reviews, and negotiations
  • Lead, mentor, and guide a

    CRM / client servicing team

  • Coordinate with internal stakeholders to ensure service quality and compliance
  • Identify opportunities to enhance client experience and retention

Candidate Profile:

Education:

  • B.Sc. / M.Sc. (Life Sciences or relevant discipline preferred)

Experience:

  • 1215 years of experience in

    Client Relationship Management / CRM

  • Prior experience handling

    corporate clients

    in regulated or service-driven environments

Industry Preference:

  • Pharmaceutical
  • Biotechnology
  • Clinical Research
  • Hospital / Healthcare

Key Competencies:

  • Strong

    client interaction and negotiation skills

  • Proven experience in

    grievance handling and escalation management

  • Ability to

    lead and manage teams

  • Excellent

    verbal and written communication skills in English

  • Professional maturity and strong stakeholder management skills

Additional Criteria:

  • Gender:

    Female candidates only

  • Age: Up to

    45 years

  • Immediate joiners or candidates with short notice preferred

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Prohr Strategies logo
Prohr Strategies

Human Resources Consulting

N/A

RecommendedJobs for You

mumbai suburban, navi mumbai, mumbai (all areas)